Wholesale Fashion Customer Service/Web Assistant (DTLA) job – OrangeShine.com – Los Angeles, CA

Wholesale Fashion Customer Service/Web Assistant (DTLA)


Los Angeles, CA

Company Overview:

OrangeShine.com is a fast growing online fashion wholesale marketplace. We provide 100,000s of retailers with the latest fashion items through our 300+ brands. A young company with a startup environment.

Job Description

As a Customer Service/Web Assistant, you will be responsible for delivering exceptional customer service and sales experience. As the first point of contact with our customers, this position requires a high level of professionalism and conscientiousness. The ideal candidate will be able to quickly develop an expert level of knowledge of E-Commerce operations, policies, and our products.


  • Deliver exceptional customer service and sales support via phone, email and online chat.
  • Answering customer inquiries and concerns, including requests for product information, online store policies, order tracking, issue resolution, and general information
  • Track, route and redirect problems to correct resources.
  • Provide first level contact and convey resolutions to customer issues.
  • Properly escalate unresolved queries to the next level of support.
  • Emailing wholesale customers for shipping approval/payment collection/order updates.
  • Preserve and grow your knowledge of help desk procedures, products and services.
  • Additional administrative support for E-Commerce team as necessary.

Skills and Qualifications

  • 1-3 years prior full time customer service experience strongly preferred
  • 3+ years previous E-Commerce experience require
  • Excellent communication skills, both verbal and written. Positive customer service mindset
  • Ability to troubleshoot and resolve problems quickly, efficiently and creatively.
  • Punctual and reliable.
  • Exceptional organizational, follow-up and time management skills.
  • Familiar with using web based applications and web navigation.
  • Prior consumer goods, e-retail or fashion clothe retail experience is a plus
  • Self-motivated and high attention to detail
  • Fast learner that can follow directions
  • Eager to go above and beyond to reach goals and support all teams
  • Diplomacy/Professionalism
  • Fluent English / Korean preferred

Required Languages

*Must provide previous work supervisor contact information *

* Must pass Criminal Background and Drug Test *


  • Competitive Salary
  • 100% Paid Health Insurance(include Vision, Dental)
  • Birthday bonus
  • Paid Vacation

Job Type: Full-time

Required education:

Required experience:

Required language:

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Please review all application instructions before applying to OrangeShine.com.

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About secureteam

A Computer Programmer whose articles got mentions from the likes of The New York Times, Kissmetrics and AllTopStories. He writes articles, novels and poems; spends most of his time reading everything he could get his hands on. He is currently pursuing his Masters from The University of Illinois and holds a Bachelors in Electronics Engineering from the University of California. He is a programmer, a motivational writer and speaker.

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