VoIP Technician job – Virtual Technologies Group – Maumee, OH

VoIP Technician

Virtual Technologies Group

Maumee, OH

Comm-Core is a leading innovator behind VoIP. We offer state-of-the-art voice and data communication solutions. We pride ourselves on providing the most cost-effective, innovating communication platforms to keep our partners and clients ahead of the communication curve. In addition to voice and data communications, we’re backed by parent company, Virtual Technologies Group, to provide streamlined IT solutions for any industry.

Virtual Technologies Group & Comm-Core is currently seeking a VoIP Technician who will answer help desk phone calls from end users and system administrators with regards to the operation of our VoIP platform. Prior experience will allow you to quickly grow into a more advanced role.

Responsibilities:

  • Answer help desk phone calls from end users and system administrators with regards to the operation of our VoIP platform.
  • Perform initial diagnostic evaluation, address technical issues, and provide end user education and instruction.
  • Troubleshoot phone features and application issues.
  • Resolve issues within the scope and control of the position.
  • Provide guidance to end users in procedures and policy for the administration and security of both the endpoint and the server.
  • Refer issues that are not remotely solvable by the help desk technician to the appropriate team resource for resolution.
  • Track status, inform, and escalate tickets as necessary to ensure compliance to all service level agreements (SLAs) and expectations of Client.
  • Provide prompt and accurate services with regards to status of Incident or Change requests to our customers.

Skills and Abilities:

  • Customer service oriented, positive / can-do attitude.
  • Team player, with demonstrated willingness to learn and progress.
  • Ability to provide clear and concise client support, as well as best practice instructions to end users.
  • Learn and maintain knowledge of our VoIP solution and additional solution offerings.
  • Provide clear explanation of technical related issues to non-technical users, and coach users through basic technical troubleshooting and resolution steps.
  • Demonstrate a strong organization and prioritization skills, including pro-active tracking of open issues.
  • Strong communications skills both written and oral, including remote customer support and through use of the telephone and ticket system.

Requirements:

  • Strong knowledge of Linux.
  • Experience with Asterisk or FreePBX is very desirable.
  • Experience with advanced switching and routing is plus.
  • Working knowledge of entry level routers and switches.

Job Type: Full-time

Job Location:

Large IT company home based in Toledo. OH.

About secureteam

secureteam
A Computer Programmer whose articles got mentions from the likes of The New York Times, Kissmetrics and AllTopStories. He writes articles, novels and poems; spends most of his time reading everything he could get his hands on. He is currently pursuing his Masters from The University of Illinois and holds a Bachelors in Electronics Engineering from the University of California. He is a programmer, a motivational writer and speaker.

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