U.S. Medical Management (USMM), an affiliate of a leading Fortune 250 company, manages a nationwide continuum of premier providers of medical services delivered primarily to the homes of elderly and home-bound patients. Providing primary home care is the future of medicine, and at USMM, the future is now. With the knowledge and experience to address the evolution of healthcare, USMM is poised for a phenomenal future.
PRINCIPAL RESPONSIBILITIES AND DUTIES
Entry of patient referrals, including complete and validated demographic, insurance and financial data
Verify insurance benefits utilizing all available resources
Notify patients/guarantors of financial responsibility. Refer to the Customer Service department for payment collection
Scan documents received during the registration into Aprima to be accessible to physician practices Provide accurate and up to date information to referral source and patient callers regarding the benefits of VPA services
Educate referral sources on New Patient Referral processes
Consistently meet all quality and productivity standards set by department manager or supervisors
Other duties as assigned.
EXPERIENCE AND REQUIRED SKILLS
Minimum 1-year experience in customer service, insurance verification, registration, or administrative role. Healthcare setting preferred
Excellent oral, written and interpersonal communication skills
Demonstrated knowledge of Microsoft Office and Internet Explorer applications
Ability to multi-task in a call center environment
Ability to work independently and prioritize work assignments to meet department deadlines
Knowledge of GE Centricity a plus.
Medical Administrative: 1 year