USMM – Patient Access Representative job – USMM – Troy, MI

Patient Access Representative

U.S. Medical Management (USMM), an affiliate of a leading Fortune 250 company, manages a nationwide continuum of premier providers of medical services delivered primarily to the homes of elderly and home-bound patients. Providing primary home care is the future of medicine, and at USMM, the future is now. With the knowledge and experience to address the evolution of healthcare, USMM is poised for a phenomenal future.


Entry of patient referrals, including complete and validated demographic, insurance and financial data

Verify insurance benefits utilizing all available resources

Notify patients/guarantors of financial responsibility. Refer to the Customer Service department for payment collection

Scan documents received during the registration into Aprima to be accessible to physician practices Provide accurate and up to date information to referral source and patient callers regarding the benefits of VPA services

Educate referral sources on New Patient Referral processes

Consistently meet all quality and productivity standards set by department manager or supervisors

Other duties as assigned.


Minimum 1-year experience in customer service, insurance verification, registration, or administrative role. Healthcare setting preferred

Excellent oral, written and interpersonal communication skills

Demonstrated knowledge of Microsoft Office and Internet Explorer applications

Ability to multi-task in a call center environment

Ability to work independently and prioritize work assignments to meet department deadlines

Knowledge of GE Centricity a plus.

Required experience:
Medical Administrative: 1 year

About secureteam

A Computer Programmer whose articles got mentions from the likes of The New York Times, Kissmetrics and AllTopStories. He writes articles, novels and poems; spends most of his time reading everything he could get his hands on. He is currently pursuing his Masters from The University of Illinois and holds a Bachelors in Electronics Engineering from the University of California. He is a programmer, a motivational writer and speaker.

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