62 reviews

Las Vegas, NV 89139

GENERAL SUMMARY: The Membership Specialist (MS) will represent the UFC GYM by providing a welcoming, informative and entertaining experience for all members and guests during their visits. The Membership Specialist is responsible for driving (non-members) into the gym in order to deliver industry leading customer services to them as well as our current members. This service must translate into exceeding personal revenue targets issued by management through both internal and external prospecting. This is a full-time position reporting directly to the Assistant General Manager & the General Manager.


1. Lead Generation & Appointment Booking

  • External marketing, promotions and prospecting. This is a daily activity and requires off site promotions including distributing passes, building relationships with local merchants and branding events to inform the community of UFC gym and services, ultimately resulting into (A lead is a non-members name and contact information.
  • Internal marketing and prospecting. This includes collecting leads at the point of enrollment and from the current member base through relationship building and referral These activities must translate into lead gathering.
  • Book membership appointments through productive prospecting activities and meet or exceed monthly appointment goals set forth by the
  • Ensure that appointments are booked to translate into enough guests and meet or exceed monthly guest goal set forth by the

2. Guest Touring, Membership Presentations, & Personal Production

  • Minimum expectations of a Membership Specialist is as follows: 20 NMUs, 8 POS PC Units, and $2,000 in merchandise
  • Ensure that 100% of guests taken through a These tours should translate into enrolling half of the guests that are seen on a membership (50% Closing) and 20% of them enrolling with Personal Training.
  • Use the company approved presentation when presenting membership options to non-members. Ensure each new member meets a manager before completing the sales process and exiting the Proper presentation and introductions to the manager should translate to 50% closing of guests.
  • Ensure Personal Sales Room Financial goals are met or exceeded each month
  • New Member Sales Revenue (NMS), Point of Sales Personal Training Revenue (POS PT) and New Electronic Funds Transfer Sets (EFT).
  • Ensure Sales Drivers are Held accountable to meeting or exceeding the required s ales behaviors that will lead to delivering the Key Metrics set forth by
  • Ensure integrity of each

3. Customer Service

  • Follow up with members that have enrolled to ensure we are exceeding expectations.
  • Provide the highest level of customer service possible when communicating and interacting with
  • Assist in maintaining a clean and operational
  • Accountable for saving members that are requesting to cancel their If the Membership Specialist is unable to convince a member from canceling they must have any manager meet the member and sign off on the cancelation.

4. Miscellaneous

  • Sales Schedule : All Membership Specialist must be available to work Weekends and Requests for d ays off must be given in writing and exceptions can be made by the General Manager.
  • Mandatory Meetings : Monthly “All Team Meeting” and “Daily Production Meetings”

ORGANIZATION RELATIONSHIPS: The Membership Specialist will interact with club staff, including the Operations and Fitness Departments as well as the Membership Team. The Membership Specialist will also communicate with members, guests and vendors in the community regarding company promotions and membership packages to support club sales. This position has no direct reports.

REQUIRED QUALIFICATIONS: 1) Knowledge, skills & abilities

  • In-depth knowledge of sales practices and
  • General understanding of Fitness
  • Ability to work with
  • Must have good interpersonal communication
  • Excellent customer service skills
  • Independent, self-starter with strong organizational
  • Must be a team player

2) Minimum certifications/educational level:

3) Minimum experience:

  • 1-2 years sales experience preferred.

4) Physical Requirements:

  • Must be able to lift 45 lbs
  • Typing, using the telephone and computer mouse
  • Frequent sitting, standing, walking, and stair climbing
  • Ability to demonstrate proper fitness techniques

Job Type: Full-time

Required experience:

  • Sales: 1 year
  • Marketing: 1 year

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Please review all application instructions before applying to UFC GYM.

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A Computer Programmer whose articles got mentions from the likes of The New York Times, Kissmetrics and AllTopStories. He writes articles, novels and poems; spends most of his time reading everything he could get his hands on. He is currently pursuing his Masters from The University of Illinois and holds a Bachelors in Electronics Engineering from the University of California. He is a programmer, a motivational writer and speaker.

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