Trainer (Call Center) job – S&P Data, LLC – Troy, MI

Trainer (Call Center)

S&P Data, LLC

2 reviews

Troy, MI

The Trainer will be responsible for the delivery of initial and ongoing sales and product training programs. This candidate must be enthusiastic, energetic and have the ability to provide a professional and effective training experience for our employees.

Main Responsibilities:

  • Facilitate product, application, process and sales skills training to new and existing employees
  • Assess employee skills to identify training requirements
  • Assess training sessions for skills transfer and effectiveness
  • Identify, document and communicate all performance related outcomes
  • Compile participate evaluations, assignments and attendance
  • Provide ongoing needs assessment of training content and materials
  • Monitor effectiveness of programs and progress of trainees
  • Communicate frequently and effectively with business partners to ensure that goals and objectives are being fulfilled
  • Make recommendations that improve training and knowledge management
  • Provide a professional, creative, energetic and thorough training experience for employees*

Qualifications and Qualities:

  • Post secondary education and/or formal training in a related area is an asset
  • Minimum 1 year experience as a Trainer is required
  • Direct or indirect sales experience is an asset
  • Working knowledge of MS Office applications
  • Background in a call center or customer care environment is an asset
  • Effective presentation skills: keep interest, encourage interaction, demand participation
  • Appreciation of diversity
  • Effective coaching skills and a persuasive communicator
  • Strong verbal and written communication skills are essential

Job Type: Full-time

Job Location:

Required education:

  • High school or equivalent

Required experience:

  • Call Center: 2 years
  • Trainer: 2 years

» Apply Now

Please review all application instructions before applying to S&P Data, LLC.

2 reviews

S&P Data is a boutique onshore and near shore provider of outsourced call center and social media services. Our areas of specialty includes…

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A Computer Programmer whose articles got mentions from the likes of The New York Times, Kissmetrics and AllTopStories. He writes articles, novels and poems; spends most of his time reading everything he could get his hands on. He is currently pursuing his Masters from The University of Illinois and holds a Bachelors in Electronics Engineering from the University of California. He is a programmer, a motivational writer and speaker.

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