TOOL RENTAL SERVICE TECHNICIAN – – PINEVILLE / SE CHARLOTTE – Home Depot – Pineville, NC

TOOL RENTAL SERVICE TECHNICIAN – – PINEVILLE / SE CHARLOTTE

Home Depot

21,098 reviews


Pineville, NC

POSITION PURPOSE – Tool Rental Technician (TRT) ensures rental tools and equipment are maintained, repaired and available for customers to rent. The TRT writes customer contracts and invoices for tool and equipment rental, checks to make sure tool is operating properly and demonstrates its proper use (as needed). The TRT receives and turns rented tools and equipment to ensure its availability for rent in a timely manner. The TRT monitors parts inventory and orders parts as needed. The TRT trains TR Associates on turning, operation and repair of tools and equipment. The TRT completes these job duties while following all safety procedures and practices.

MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES – Support -Demonstrate expert tool, product and services knowledge in answering customer questions -Process tool rental transactions (logging repairs and work orders, generating contracts, taking deposits, turning contracts into invoices upon equipment return, etc.) -Demonstrate proper tool use for customer (as needed) -Troubleshoot customer problem and provide advice to address Support In Stock Priority: -Maintain tools and stock on a daily basis to ensure products are available -Order parts online and call vendors for parts number changes, order delays etc. -Ensure tools are repaired and available for rental in a timely manner while keeping costs to a minimum Drive Rentals: -Perform preventive maintenance on tools and winterize tools as required -Diagnose problems with tools and make necessary repairs or refer to repair center -Turn returned tools by cleaning, inspecting, and preparing tools for rental by other customers Safety: -Adhere to major and minor work rule policies regarding safety detailed in the Code of Conduct NATURE AND SCOPE – Associates may encounter an uneven walking surface due to temporary cracks in the floor Associates may have exposure to dust, gas fumes emitted by power equipment, and noise Associates may be exposed to external weather conditions, drafts and interior temperature changes, and slippery floors Associates may handle merchandise, supplies, and tools with sharp edges or that contain hazardous materials ENVIRONMENTAL JOB REQUIREMENTS – Bending, stooping, reaching, twisting, lifting, pushing, pulling and moving merchandise and tools Responding to public address system announcements, including customer services calls, pages, and general information Moving around the store and Operating a computer to generate contracts, invoices, ordering parts etc. Identifying and reading reports, tickets and UPC labelsMINIMUM QUALIFICATIONS – Be able to work a flexible schedule, including weekends, evenings, and overtime if needed At least one year relevant experience (e.g. tool rental, hardware, paint, floor, wall, construction) Successfully complete any required training or orientation courses

EDUCATION REQUIRED – Minimal or no educational requirement for this job.

YEARS OF RELEVANT WORK EXPERIENCE – 00 CERTIFICATES/LICENSES – PHYSICAL JOB REQUIREMENTS – Most all of the time is spent sitting in the same position or standing/walking or there is some requirement to lift or handle material or equipment of moderate weight (8-20 pounds). ADDITIONAL QUALIFICATIONS – PREFERRED QUALIFICATIONS – Mechanical aptitude/skills/knowledge Computer Skills KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES – Small machine repair experience Attention to Detail: Concentrates for an extended period of time; catches errors before completing assignments; maintains high quality standards for his/her work. Customer Driven: Provides outstanding customer service (to both internal and external customers); follows through on responsibilities to customers; recovers from any errors made and leaves customer satisfied. Gets Things Done: Demonstrates the ability to get results despite a large workload, competing demands and a fast-paced environment.

21,098 reviews

When embarking on household projects, many start their journey at The Home Depot. As the world’s largest home improvement chain and…

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