Systems Support Analyst (Tier 2)
GreatAmerica Financial Services
Cedar Rapids, IA
About this position:
GreatAmerica has an opportunity for someone looking to grow their career in technology support! The Systems Support Analyst will provide primary support to our customer community on a variety of technical issues by applying their understanding of computer hardware and software. Our Analysts identify issues and independently solve them, and are able to methodically troubleshoot and implement solutions to complex issues. Our technical support team works in a dynamic team environment and we collaborate and learn from each other.
Specific responsibilities include:
Knowledge, Skills and Abilities
Education, experience and skills required:
Our ideal candidates will also have the following experience at a basic or intermediate level:
Competencies required for all GreatAmerica team members: Honesty/Integrity, Customer Oriented, Accountability, Tenacious, Communication Skills (Oral & Written), Adaptability.