Store Name/Number: MD-Chevy Chase (0622)
Address: 5330 E Western Ave, Chevy Chase, MD 20815, United States (US)
Job Type: Full Time
Position Type: Regular Employee
Manages the client service, people development, merchandising, and operational functions of the store and ensures the adherence to the Sephora concepts and culture, ensuring maximum profitability and compliance with Sephora’s objectives and policies.
As a Role Model
Demonstrate and model client service and onstage leadership standards.
Demonstrate high ethical standards.
Store’s Budget and Business Results
Forecast sales and payroll with District Manager to drive store results.
Maintain optimum store staffing levels to deliver an exceptional client experience while adhering to budgetary goals.
Develop strategies to grow the business, leveraging client loyalty program, events, product knowledge and services.
People Development/Human Resources
Recruit, interview, and hire staff members.
Ensure that a coaching culture is present in the store, where everyone receives timely acknowledgement for their successes and feedback on areas of opportunity.
Conduct staff training classes as necessary.
Ensure that product knowledge training is scheduled and successfully completed. Build a bench of cast members with advanced product expertise in each world.
Ensure that Sephora’s merchandising concepts are set up and maintained at all times.
Set-up and review merchandising presentations and animations that adhere to and enhance Sephora’s standards.
Train staff and enforce Sephora’s cash handling and shortage prevention procedures.
Ensure that standards of safety and cleanliness “back stage”: stock room, lockers, kitchen, bathroom, etc., are maintained.
Knowledge, skills required
Excellent client service and communication skills.
Excellent analytical skills.
Cosmetic experience desirable.
Proficient in Windows, Word, Excel.
2-5 years retail/service experience dependent on store’s volume.
Excellent leadership and management experience required.
Minimum Educational Level
High School Graduate or equivalent. College degree preferred.
Proficiency in a foreign language desirable.
Requirements of the Job
Work in a fragrance filled environment.
Handle and apply cosmetic products to clients.
Able to work flexible days/nights/hours including weekends and holidays.
COMPANY OVERVIEW: Creative, not closed-minded. Cool, not cold. Curators, not copycats.
At Sephora, we’re obsessed with teaching and inspiring our clients to play in our world of beauty. We stand by our core values—Innovation, Respect, Teamwork, Initiative, Expertise, Passion, Balance—to provide meaningful careers to more than 11,000 employees in North America and 30,000 worldwide. Together we’ve become a leader in a global industry.
So how will you earn your Sephora stripes? Let’s beauty together.