Store Manager – Saks Palm Beach job – Fendi – United States

Main Objective

Reporting to the Country Manager, the Store Manager is responsible for overall management of the store, staff, merchandise, and customer service. He/she Will also be responsible for achieving net sales objectives, building highly motivated teams, and developing Sales Associates.

Job Responsibilities

Business Development and Performance Management

Analyze the business, propose and implement action plans to improve results, generate sales for each product category creating new clients and reactivating former ones

Represent Fendi Americas as an Ambassador of the brand in the community and in the market place

Be aware of the luxury competition and local environment in order to be competitive and suggest business driving initiatives to upper management

Develop and deliver events and incentives to grow the business

Work closely with the merchandising team to ensure that appropriate stock and assortment levels are met

Demonstrate sales leadership for staff by playing an active role on the selling floor and leading by example

Client Management

Manage customer service quality, to meet customer expectations by offering excellent customer service standards

Develop loyal Fendi customers, implement appropriate CRM tools and maintain customer database

Foster relationship with Stylist and Personal Shoppers and improve community outreach

Improve Mystery Shop Results with action plans

Ad ministrative and operations management

Control daily invoices petty cash and take necessary actions to effectively control costs and ensure efficient operation in store

Review and submit sales and operational reports to management in adherence to company’s KPIs and policies

Ensure appropriate assortment for the store

Ensure maintenance of cycle counts, inventory accuracy and shrink requirements

Full Profit and Loss responsibility for the store

Visual Merchandising

Maintain merchandising standards

Make the best out of the display and proximity storage

Know the best sellers and have them on display all the time

Work with local freelancers to achieve goals of proper window installation and display

Staff Management

Create a supportive environment to develop and motivate staff through goal setting, performance monitoring, monthly touch base meetings and storewide meetings in order to coach and deliver timely feedback

Recruit store associates with specific qualifications and skills that meet company and specific market standards

Enforce company policies while adhering to proper procedure regarding disciplinary action

Proactively assess performance and growth potential of individual staff members in order to create a strong team benchmark and promote career paths

Identify individual and team training needs.

Ensure timely submission of accurate timesheets

Communicate corporate directives to staff

Profile:
Bachelor’s Degree or equivalent experience a plus

Ability to speak a foreign languages a plus: Spanish preferred

Minimum of 5 years luxury goods retail experience

Minimum of 2 years specialty management in a luxury goods environment

Ability to use POS system and its inventory management functions

Ability to work independently, as well as in collaboration with human resources

Ability to motivate sales teams

Organizational skills

Prior experience in visual merchandising is a plus

Strong computer skills (MS office preferred)

About secureteam

secureteam
A Computer Programmer whose articles got mentions from the likes of The New York Times, Kissmetrics and AllTopStories. He writes articles, novels and poems; spends most of his time reading everything he could get his hands on. He is currently pursuing his Masters from The University of Illinois and holds a Bachelors in Electronics Engineering from the University of California. He is a programmer, a motivational writer and speaker.

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