Senior Project Manager is responsible for planning and managing programs to deliver technology solutions and services to meet EA’s business needs. The senior project manager will serve as a team leader, reviewing user and/or technical requirements, identifying tasks, assigning and coordinating resources and creating/tracking project schedules, while ensuring clear communication and timely resolution of issues. The senior project manager must also establish a trusted relationship with our internal customers.
ESSENTIAL JOB FUNCTIONS:
End to end Project Management.A program may consist of one or several related projects.
Hands on project management of key business and technology initiatives, from Initiation through Transition
Validate and/or create project budget.Manage budget throughout the project lifecycle.
Set and manage user/customer expectations throughout the project lifecycle
Develop and maintain Project Plans and track progress to plan
Deliver project using EA’s delivery methodology & comply with processes for managing projects
Accountable for tracking and reporting of project costs
Responsible for regular project status reporting to Steering Committee, project teams, CIO staff and PMO
Manage the knowledge transfer from project team to support teams and ensure solutions are stable and supportable
Conduct project post-mortem reviews & project closure
Build great working relationships within Customer Experience teams and IT community
Build understanding of domain area to be able to manage projects more effectively
JOB QUALIFICATIONS / REQUIRED SKILLS:
BS degree or other related I.T Degree equivalent qualification
Must have 5+ years project management & implementation experience
Experience with CRM technologies a plus
Track record of planning and delivering cost effective results
Excellent project management skills with the ability to multi-task
Excellent verbal and written communication, presentation, interpersonal, conflict resolution, and customer service skills
Proven project leadership skills with the ability to multi-task, delegate and prioritize tasks
Must be able to manage and influence on and off-shore development, integration, and quality assurance teams
Financial acumen to manage and adhere to plans, budgets and variances within the IT function
Proven ability to evaluate and manage risk
Ability to get work done from others
Ability to plan and deliver cost effective results
Demonstrated ability to work effectively in a fast-paced, high volume, deadline-driven environment
Ability to balance multiple demands and work both independently and as part of a team
Must be flexible and adaptable to changing business models and organization structures
Professionalism in dealing with all levels of management and staff
Willingness to travel when required
EA is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status or veteran status. We will also consider for employment qualified applicants with criminal records in accordance with applicable law.