Sr Business Analyst job – SkyTouch Technology – Phoenix, AZ

SkyTouch Technology is an early innovator of cloud-based, mobile-enabled property management system (PMS) solutions for the hospitality industry. Over the last 10+ years, our PMS software, SkyTouch Hotel OS®, has been successfully implemented in over 6,000 properties worldwide. With our proven track record, we have both disrupted the industry and changed the face of hotel operations management, becoming the premiere cloud-based PMS solution for value, scalability, and mobility through industry-leading onboarding, training, and service. As a company that relies heavily on continuing innovation, we always need the help of highly-qualified and motivated individuals who want to help move us to the next level.

As a Sr. Business Analyst, you will be a member of an agile team serving as the voice of the customer. You will work with the Product Manager and other stakeholders—including other business analysts on the team—to define and prioritize the team backlog so that the delivered solution effectively addresses user needs while maintaining technical integrity. Besides representing the customer, you will also be responsible for making sure that corporate, divisional and business unit priorities are adhered to while delivering an outstanding user experience. The scope of your work will be global in nature.

Backlog Refinement

With input from the product manager and other stakeholders, the business analyst builds, prunes, and maintains a backlog primarily consisting of user stories and defects.

Backlog items are prioritized based on user value, time dependencies, risk reduction and effort. The business analyst has the primary responsibility to keep the process of writing and prioritizing user stories flowing.

The business analyst also reviews and re-prioritizes the backlog as part of the preparatory work for longer term release planning, including coordination of any dependencies with other business analysts

Release/Roadmap Planning

During the release planning meeting, the business analyst is the main source for user story detail and priorities, and has the responsibility to accept the final release plan.

The business analyst also participates as an active member of the extended Product Manager/Business Analyst team, where they contribute to the vision and roadmap, and actively participate in program level backlog refinement and release planning preparation.

User Story Creation

Work with a cross-functional team of developers, architects, designers and QA testers to develop and break down requirements/user stories into executable chunks

champion the user experience of the product by working closely with interaction and visual designers

ensure that the site is intuitive and designed with a long lifespan in mind in a mobile-friendly way

Accepting Completed Stories

The business analyst is the key person responsible for accepting completed stories so they can be released to production. This includes validation that the story meets acceptance criteria and that the appropriate acceptance tests have been completed.

The business analyst also has an instrumental role in producing the product demo for key stakeholders

Team Leadership / Mentoring

coach, mentor and growth other business analysts

teach others how to excel in the art of being a world class business analyst


BS/BA in computer science, business or related discipline or commensurate experience

3+ years demonstrated product management or business analyst work experience, preferably in an Agile/Scrum environment

Strong writing skills – we do not work with PRDs, so an ability to write clear, concise User Stories is a must

Strategic yet action-oriented

Preferred Qualifications

prior experience in a business analyst or business analyst role at a hospitality software company

Experience working on a release of a large-scale cloud-based software application

experience working on the business side of the hospitality industry (GM, Asst GM, front office manager, reservations manager, revenue manager)

experience in revenue management

mobile services background (Smartphone, Tablet; iOS, Android)

Pragmatic Marketing Level 3 Certification

SkyTouch Technology is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law. Click here to view the “EEO is the Law” poster and supplement and the Pay Transparency Policy Statement . If the links do not work, please copy and paste the following URLs in a new browser window: and

About secureteam

A Computer Programmer whose articles got mentions from the likes of The New York Times, Kissmetrics and AllTopStories. He writes articles, novels and poems; spends most of his time reading everything he could get his hands on. He is currently pursuing his Masters from The University of Illinois and holds a Bachelors in Electronics Engineering from the University of California. He is a programmer, a motivational writer and speaker.

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