SR-ASSOCIATE-SALES job – Harbor Freight Tools USA, Inc. – Apopka, FL


Harbor Freight Tools USA, Inc.

1,305 reviews

Apopka, FL

Our Senior Associates (full-time) support the leadership team through operational execution and delivery of a rewarding customer experience.

Our Senior Associates (full-time) are part of a retail team of high ‐ achievers, who have a passion for excellence, continuous improvement and obsess about getting things done. They are expected to embrace our Mission Statement and Success Drivers for the Senior Associate (full-time) position and demonstrate Harbor Freight Tool’s Core Principles.

Profit Maximization

Consistently exhibit expected behaviors to exceed financial goals

Model participation in company programs

Assist and participate in special events Operational Execution

Is a Subject Matter Expert in all operational processes and proficient in assigned areas of responsibility

Mentor and model adherence to Standard Operating Procedures

Lead timely and accurate completion of workload

Ensure compliance to company policies and procedures Talent Optimization

Model job proficiency and expected behaviors

Contribute to a team-driven atmosphere Customer Experience

Provide and model a helpful customer experience

Ensure items are in-stock

Ensure items are priced right

Maintain a safe, clean, and organized retail store Success Drivers

Action Oriented

Is action oriented and full of energy

Enjoys working hard

Shows initiative Flexible

Learns quickly when facing new problems

Adapts to and supports change

Enjoys the challenge of unfamiliar tasks Composure

Is calm and professional under pressure

Does not become defensive or irritated Functional / Technical Skills

Has the functional and technical knowledge and skills to do the job at a high level of accomplishment

Solid judgment and decision making skills Customer Focus

Acts with internal and external customers in mind

Understands how operational execution directly affects the customer experience

Establishes and maintains effective relationships with customers and associates through respectful and effective communication Shared Duties

Profit Maximization

Adherence to Injury Illness Prevention Program

Participate in execution of special event playbooks

Participate in execution of Physical Inventory Standard Operating Procedure Talent Optimization

Commitment to continued learning and self-development

Drive and support teamwork

Respond to questions and provide information to associates as needed Operational Execution

Daily Download and Communication Center review

Act as witness for till, safe, and deposit counts

Execution of:
Planograms/Display Planner


Execution of the Merchandise Management process:
Floor First Receiving



Cycle Counts

Complete forklift certification and operate as needed Customer Experience

Meet Customer Experience expectations




Model and participate in:
Name Collection

Extended Service Plan Program

Inside Track Club Program

Efficient processing of transactions

Execution of daily cleaning checklist

Execution of store and stockroom recovery standards Position-Specific Duties – Sales

All Senior Associate (full-time) responsibilities are shared. However, a Senior Associate will typically be scheduled more than 50% of their time in their specific area of responsibility as well as other duties as assigned.


Minimum of one year experience in retail or Customer Service Education

High School graduate/Equivalent preferred Physical Requirements

Ability to communicate with customers and associates in person and via e-mail and telephone

Ability to intermittently lift, push and/or pull up to 50 pounds

Requires standing and moving for an entire shift

Ability to lift, bend, kneel, climb, crawl and/or twist

Ability to safely climb up and down a ladder

Ability to become forklift certified and physically able to operate a forklift in accordance with IIPP Availability

Ability to work a flexible schedule, including evenings, holidays, overnights and weekends as necessary to meet the needs of the retail business. Regular attendance is an essential function of the job

1,305 reviews

At Harbor Freight, we deliver the quality tools and affordable prices that hard-working Americans need to build, fix and create. We all work…

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