Department Functions/Objectives: The Specialty Sales Training, Development and Operations Department designs, develops and delivers sales training curriculum, courses and coaching for the Takeda Pharmaceutical Specialty Field Team to include sales, account managers, reimbursement specialists and managers, applying pharmaceutical industry and adult learning best practices. In addition to providing programs that relate to all of Takeda pharmaceutical products, the department: Ensures that all promotional activities observed or taught are in accordance with Takeda Operational Guidelines and Code of Conduct. Builds the foundation of Takeda culture in new hires and instills it in existing employees. Provides up-to-date training by responding to marketplace conditions. Increases and improves the quality and performance of our field team , which will result in an increase in market share for the company. The Specialty Trainer conducts Home Office and Field Based training for new and existing sales representatives and account managers focused on five core competencies: selling skills, marketplace knowledge, clinical knowledge, account management, and application of the business tools to drive sales success. The Specialty Trainer may also be responsible for developing and delivering training for the Field Reimbursement Specialist Team through coordination and collaboration with the subject matter experts. In addition, the Specialty Sales Trainer develops training programs with members of the commercial and brand teams to meet the ever-changing needs of our products and the Specialty Business Unit.
Leads Initial and On-Going Training Events
Participates in the development of field based training initiatives with other Training Personnel and cross-functional partners as appropriate.
Collaborates with Training Department, Leadership and Training Liaison’s (field advisors) to ensure optimal pull-through of all training programs to include: Initial Sales Training, Brand initiatives and Continuing Education.
Leverages previous experience and current product and marketplace expertise to facilitate training on clinical knowledge, selling skills, specialty market distribution and reimbursement (buy/bill, specialty pharmacy, site of care), account management (hospital, infusion center, managed care accounts) in the biologic/infused marketplace, and application of business tools.
Participates in on-going Primer and Train the Trainer events in order to master training content and delivery. Provides instruction to Specialty District Managers and Field Reimbursement Managers on how to execute and facilitate on-demand training initiatives.
Conducts field visits with the specialty field based employees (Key Account Managers, Specialty Sales Representatives and Field Reimbursement Specialists) to assess needs and build personal awareness to market dynamics.
Maintains a high level of market intelligence, including new product training methods and competitive intelligence, training programs and best practices.
Provides specific feedback and coaching to new trainees and experienced representatives within the training environment.
Administers exams and communicates scores to trainees, and specialty leadership.
Develops and prepares trainee evaluations and communicates observations directly to trainee during one on one coaching sessions. Communicates with training management team and specialty management team as appropriate. Develops and/or Refines Training Curriculum to Meet Business Needs
Leverages previous experience to participate in the development of training materials on clinical/product information and selling, specialty market distribution and reimbursement (buy/bill, specialty pharmacy, site of care), account management (hospital, infusion center, managed care accounts) in the biologic/infused marketplace, and application of business tools, in conjunction with other members of the training department and the commercial organization.
Provides direction and subject matter expertise to the instructional designer on learning objectives and content to help guide workshop and material development.
Works directly with a Project Manager to ensure that training materials are delivered in timely manner.
Develops training materials for Specialty District Managers and Field Reimbursement Managers to use in training their representatives.
Regularly conducts needs analysis with field leadership to understand skill gaps; thereby, allowing sales trainer to make relevant training recommendations based upon local needs.
Makes recommendations (based on course evaluations and field management feedback) to revise/enhance training curriculum.
Participates in strategic projects designed to fulfill the needs of the Specialty Business Unit. . Responsible to stay Current with Clinical and Marketplace Knowledge
Prioritizes time to become a subject matter expert in the specialty marketplace
Participates in marketing meetings, self-study, and field travel with the Specialty Field Team to increase and maintain product knowledge along with market place awareness across all product areas.
Communicates (oral and written) within the department and with Marketing, Regulatory, Specialty Leadership and Specialty Field Sales Force.
Complies with all Takeda Operational Guidelines and Code of Conduct and ensures that all activities, observed or taught, are also in accordance with these guidelines. Supports Other Corporate Training Initiatives
Develops and facilitates other Home Office training classes,, i.e. Compliance, Business, Operations, Analytics as needed.
Supports global affiliates with training expertise, when appropriate.
Develops skills and knowledge of specialty field force through field travel.
EDUCATION, EXPERIENCE, KNOWLEDGE AND SKILLS: Required
Cumulative of four years of pharmaceutical/biologic sales experience
Minimum one year account management experience (hospital, infusion center, or managed care accounts) in the biologic or infused marketplace
Strong clinical, selling skills and biologic marketplace knowledge
Specialty marketplace distribution and reimbursement expertise (buy/bill, specialty pharmacy, site of care)
Strong communication skills
Strong planning, organization and prioritization skills
Ability to collaborate with cross-functional partners Desired
Experience in project management and developing and delivering effective presentations.
Biologic or specialty launch experience and sales success
Previous sales training experience (i.e. Training Advisor, Initial Sales Training Class Advisor)
Healthcare related* or teaching/training experience (*Healthcare experience to include but not limited to: clinical experience, clinical education and research)
Experience in Gastroenterology or Immunology
Experience in coaching and providing feedback
Valid driver’s license required
Willingness to travel to various meetings or client sites, including overnight trips. Some international travel may be required.
Requires approximately 25% travel.
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