Specialist I-CSMB Repair Answer (RR) job – Windstream Communications – Greenville, SC

Specialist I-CSMB Repair Answer (RR)

Windstream Communications

598 reviews

Greenville, SC

General Summary:

Support Technician I positions assist all Windstream Small Business (SMB) customers, and perform initial troubleshooting and incident creation across all Windstream SMB products. In this position Specialists are expected to manage customer relationships, create and update trouble tickets for customers, both internal and external, agents, and vendors, as well as utilize multiple systems to pinpoint a customer issue.

Job Responsibilities:

– Answer all inbound calls from our customers, internal or external, regarding any trouble or service issue they might be experiencing across the entire Windstream SMB product suite

– Create and assign Customer Incident Reports to the SMB Repair Center Technicians with all required customer and product information

– Utilize multiple systems to verify customer services and perform low level trouble isolation tasks when services are not working correctly

– Provide excellent customer service by promoting Open communication with our customers in their most critical situations

Job Specifications:

1) General knowledge of the telecommunication products and offerings

2) Must possess excellent customer service and interpersonal skills

3) Possess technical aptitude for performing technical tasks in switches, routers and other telecommunications equipment

4) Ability to work in a high intensity, stressful environment

5) Ability to work a rotating 24x7x365 schedule

6) Ability to work alone or as a member of a team

7) Ability to fulfill requirements of Essential Personnel to include: Inclement Weather, Natural Disasters and Federal/Local Government Emergency situations

8) Reliable transportation

9) Ability to multi-task

10) Perform other duties as deemed necessary by management

Desired Qualifications:

Two year Business Admin or technical degree


Minimum Requirements:

High School diploma or equivalent. College hours or a college degree may be substituted for some experience as deemed appropriate

598 reviews

Windstream is not just a Fortune 500 company. We’re also the provider of choice for four out of five Fortune 500 companies for data, voice,…

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A Computer Programmer whose articles got mentions from the likes of The New York Times, Kissmetrics and AllTopStories. He writes articles, novels and poems; spends most of his time reading everything he could get his hands on. He is currently pursuing his Masters from The University of Illinois and holds a Bachelors in Electronics Engineering from the University of California. He is a programmer, a motivational writer and speaker.

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