SOC Analyst II (Anti-Fraud) – f5 Networks – Seattle, WA

SOC Analyst II (Anti-Fraud)

f5 Networks

34 reviews

Seattle, WA 98119

The SOC Analyst provides real-time incidents managing once online fraud attacks are initiated against F5 clients. This includes actively contacting relevant parties in order to shut down any malicious activities while keeping all information well documented. A passionate approach is a must in order to handle multiple attacks in short time. In addition, the SOC Analyst will perform an initial Malware investigation and report to the SOC manger and F5 customers of his/her findings.

The Analyst will be responsible for research and analysis of different types of malware and anti-fraud, monitoring and handling security incidents and preventing online fraud and will have close cooperation with the company sales team in order to investigate online threats of new potential clients and generating information reports. Work hours are scheduled shifts.

Attractions of the Job:
The SOC is part of a dynamic, highly technical operation number of F5’s technologies. Our Analysts assist many top companies across the globe in a variety of industries, on infrastructure that is vital to their business operations. You will provide critical security services to major corporate enterprises globally.

Primary Responsibilities:

  • Provides F5 customers with outstanding & rapid reaction to real-time alerts regarding phishing, malware and other security attacks
  • Provides F5 customers and partners with a consistently outstanding support experience
  • Provides technical support to remotely troubleshoot and resolve issues on F5 software products
  • Perform initial Javascript investigations
  • Effectively communicates with hosting and registrar companies worldwide by e-mail and phone
  • Proactively acts to shutdown phishing websites and DropZones
  • Manages vast amount of incidents in short time & real-time
  • Generates “after incidents” reports to F5 customers
  • Handles the SOC databases

Secondary Responsibilities:

  • Handles initial investigation of Malware related alerts (JavaScripts, *.php etc.)
  • Investigates new worldwide Malware and provides F5 clients with relevant information
  • Creates signatures for new malware attacking F5 clients
  • Works closely with the company marketing team for publishing threat research reports
  • Cooperates with threat research team

Knowledge, Skills and Abilities:

  • Excellent customer service skills
  • Experience supporting corporate customers in production environments
  • Demonstrated experience in a technical support role, working with relevant technologies
  • Hands on technical experience with and very knowledgeable of security operations, scripts reading and understanding, basic knowledge in different languages: JS, PHP, HTML, HTML 5
  • Thorough knowledge of software’s such as WireShark, VMware, Burp Suite
  • Ability to work with moderate supervision
  • Analytical thinker with strong attention to detail
  • Must be able to read, write and speak English fluently, including technical concepts and terminology. Fluency in additional languages is desirable.
  • Must be able to relay technical information to customers with varying skill levels
  • Proficiency in Windows OS
  • Proficiency in Microsoft Office
  • Siebel SCM or similar ticketing system experience preferred

Required Qualifications:

  • 2-3 years experience in the security field
  • Prior SOC or NOC experience
  • Strong background in customer service and incident management
  • Ability to excel in a face paced, challenging, operations environment with 24/7 shifts
  • Investigation of customer defects and online fraud in real-time
  • Prior experience in Information Security
  • Computer Science and/or graduate degree preferred or equivalent experience
  • Must be able to communicate fluently in English (written and oral). Multi-lingual a plus.
  • Ability to work shifts

Other responsibilities

  • Responsible for upholding F5’s Business Code of Ethics and for promptly reporting violations of the Code or other company policies.
  • Comply with F5’s information security policies and protect information assets from unauthorized access, disclosure, modification, destruction or interference.
  • Responsible for promptly reporting security events or potential events or other security risks to F5.
  • Performs other related duties and projects as assigned.

F5 Networks, Inc. is an equal opportunity employer and strongly supports diversity in the workplace.

34 reviews

While you may not know it, you’re likely using F5 solutions in some of your daily activities, including online banking, trading stocks,…

About secureteam

A Computer Programmer whose articles got mentions from the likes of The New York Times, Kissmetrics and AllTopStories. He writes articles, novels and poems; spends most of his time reading everything he could get his hands on. He is currently pursuing his Masters from The University of Illinois and holds a Bachelors in Electronics Engineering from the University of California. He is a programmer, a motivational writer and speaker.

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