Service Desk Engineer job – Foresight Group International AG – Parsippany, NJ


Parsippany, NJ

Job Type

Full-Time Regular

Job Description

Job Duties

Key components of the responsibilities are as mentioned below:

  • Providing Superior Support in Argus Application and Troubleshooting Argus related issues and providing workarounds
  • Customization of ARGUS Safety Suite as per client requirement
  • Impact Assessment and implementation for configuration changes and enhancements
  • Maintaining Argus administration and involved in administrator activities like User maintenance, Roles & privileges, Adding/updating/deleting company products, setting up expedited reporting rules/Advance conditions and maintaining Codelist
  • Hands on experience in developing custom workflows, rules, custom validations and reports as per the requirements. Also involved in writing large & complex queries for projects like Signal Detection & Reconciliation reports
  • Hands on experience in Argus Interchange + ESM + Integration with Axway
  • Loading and recoding MedDRA twice in a calendar year and Loading WHODD as and when required by the business users
  • Involved in developing the Validation package ( URS, FS, DS, IQ, PQ and OQ)
  • Argus issue tracking, ticket creation and custom solution.
  • Database maintenance. Adding space to data files, responsible for database start up and shutdown activities
  • Cross train team members and review progress.
  • Manage and handle multiple projects and its activities
  • AG service/ Logs Troubleshooting

Education & Other Qualifications

  • BE/ME/MCA/MCS/MSc degree from reputed Institute/University
  • Well versed with various SDLC models and Software Test life cycle and Defect Management Life Cycle


  • 2-5 years of professional experience in Argus Support/Implementation
  • SQL proficiency
  • Excellent communication and inter-personal skills
  • Ability to multi-task and work well under pressure
  • International travel readiness to the tune of 50%
  • Ready to works in shifts depending upon project/client requirements

Nice to Have Skills

  • Knowledge of Pharmaceutical / Life Sciences/ Drug Safety domain and products
  • PL/SQL

About secureteam

A Computer Programmer whose articles got mentions from the likes of The New York Times, Kissmetrics and AllTopStories. He writes articles, novels and poems; spends most of his time reading everything he could get his hands on. He is currently pursuing his Masters from The University of Illinois and holds a Bachelors in Electronics Engineering from the University of California. He is a programmer, a motivational writer and speaker.

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