Under direct supervision, the Senior Patient Coordinator performs daily front-desk operations at a Weill Cornell Imaging Practice with multiple modalities.
Performs daily reception front-desk functions at Weill Cornell Imaging including: greets patients and visitors in a friendly and professional manner, handles inquiries, and provides directions as needed. Using GE Imagecast RIS scheduling system and IDX Flowcast, checks-in patients who present for scheduled appointments – marks patient as “arrived.” Provides patients with forms and paperwork, explanation of reason for paperwork, and what needs to be completed, including HIPAA forms, etc. Schedules patients using RIS. Provides patient with IDX printout of demographic and patient registration in system and asks patient to verify and correct data. Updates system data as needed. Responds to general questions from patients regarding Outpatient Imaging Center, services offered, and health insurance coverage.
Registers new patients and updates registration of patients already at WCMC. Ensures all appropriate forms and paper [i.e., order for exam, AOB, ABN (if applicable), etc.] are received. Makes copies of insurance documents, orders for exams, and other paper documents. Receives documents from patients and scans documents into RIS system under patient’s file. Maintains constant awareness of patient flow and monitors patients in waiting area to ensure that patients are moving along in process of exam. For example, if patient is waiting too long, take the initiative to determine reason for delay by contacting technologists or nurses; then relay reason for delay to patient with expected time to examination.
Answers phones effectively, efficiently, and professionally in accordance with Weill Cornell-We Care standards. Handles all incoming calls appropriately. Directs/transfers phone calls to appropriate person; assists nurse when necessary. Obtains detailed information and forwards messages to the appropriate nurse, technologist, or radiologist. Confirms appointments for future dates. Assists with scheduling phones as needed.
Checks out patients after completion of examination and before leaving Outpatient Imaging Center. Explains to patient process by which written exam will be issued to referring physician, to whom report(s) will be sent. Patient may request copies of images (i.e. CD). Collects co-pays and other payments at time-of-service payments (cash, checks, credit card payments). Completes and signs receipt for cash or checks received and secures cash and cash in accordance with WMC and Departmental Cash Control policies. Works with supervisor to ensure that daily checks and cash are deposited on a daily basis. Provides patient with contact information for Weill Cornell Imaging at NYP should patient have other questions or concerns after leaving OIC. Schedules follow-up appointments as needed.
Serves as Radiology Call Center operator during peak hours. Explains billing procedures to patients; refers patients to PO Business Office representative on the site or refer to POBO customer service.
Maintains routine office equipment (i.e., computers, printers, photocopiers scanners, etc.) in good working order and notifies supervisor of malfunctions if needed. Loads paper into photocopier as needed.
Maintains own desk, reception, and check-out space in a neat and orderly fashion. Maintains awareness of general appearance of waiting areas and other public areas – notifies WCMC Facilities/Housekeeping of necessary clean-up.
Performs other related duties as assigned.
High School diploma required.
Minimum of 2 years working experience as a Receptionist, Secretary, or Customer Service Representative.
Highly Desired Requirements
Some college or Bachelor’s preferred.
Experience working in a Radiological office or Department.
Working knowledge of IDX, Epic, or Eagle.
Previous experience working with various Managed Care Companies.
Skill and Abilities
Must possess excellent communication skills and be detail oriented. Ability to work in a fast paced multi-task environment. Must be a team-player.
Excellent data entry skills.
Must possess outstanding customer services skills; compassionate, courteous, and helpful phone manner. Must be able to a tactful demeanor while handling a continuous stream of high volume patient inquires.
Working Conditions/Physical Demands
Must be able to work flexible hours and possible weekends.
No relocation assistance is provided for this position.
Visa sponsorship is not available for this position.
Weill Cornell Medicine is committed to excellence in patient care, scientific discovery and the education of future physicians in New York City and around the world. The doctors and scientists of Weill Cornell Medicine—faculty from Weill Cornell Medical College, Weill Cornell Graduate School of Medical Sciences, and Weill Cornell Physician Organization—are engaged in world-class clinical care and cutting-edge research that connect patients to the latest treatment innovations and prevention strategies. Located in the heart of the Upper East Side’s scientific corridor, Weill Cornell Medicine’s powerful network of collaborators extends to its parent university Cornell University; to Qatar, where an international campus offers a U.S. medical degree; and to programs in Tanzania, Haiti, Brazil, Austria and Turkey. Weill Cornell Medicine faculty provide comprehensive patient care at NewYork-Presbyterian/Weill Cornell Medical Center, NewYork-Presbyterian/Lower Manhattan Hospital and NewYork-Presbyterian/Queens. Weill Cornell Medicine is also affiliated with Houston Methodist.