Senior Instant Messaging Operations Infrastructure Technical Specialist job – Citi – Irving, TX

Senior Instant Messaging Operations Infrastructure Technical Specialist


8,428 reviews

Irving, TX

Primary Location: United States,Texas,Irving

Education: High School Diploma/GED

Job Function: Technology

Schedule: Full-time

Shift: Day Job

Employee Status: Regular

Travel Time: No

Job ID: 17003585


The EUCI (End User) Lync Level 3 team provides E2E operations for Enterprise instant messaging infrastructure including Public IM compliance infrastructures; Collaborate with Citi Architecture Technology Engineering and Demand Management on solution designs for operational effectiveness. Members of the team are considered to be subject matter experts; responsible for infrastructure deployment, integration, migration, administration and escalated support.

Job Description

The Operations Analyst will be part of a team whose role is the operation of complex, multi-system environments. In this role, the Operations Analyst will follow CATE identified standards to deploy and manage Citi’s instant messaging solutions. The Analyst will work with Level 2 support on escalated support issues and monitor system health utilizing SCOM. The L3 team is responsible for producing system usage reports for management. Members of the team are on a weekly on-call rotation.

About Citi

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

Citi’s Mission and Value Proposition explains what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve.

Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.

Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop to are widely available to all.


  • Bachelor’s degree or equivalent experience
  • Minimum of 5 years of Lync/S4B administration or engineering in a large corporate environment
  • A minimum of five years of experience supporting Instance Messaging technology.
  • Minimum 5 years of experience administering Windows server OS
  • Three or more years of experience with Actiance Vantage
  • Advanced knowledge of Windows PowerShell and scripting
  • Expert technical troubleshooting skills including Root Cause Analysis
  • Broad knowledge of various technology architectures
  • Minimum 5 years of experience with Lync Centralized Logging Service
  • Overall IT experience in a Client-Server environment, with practical knowledge of distributed, and desktop technologies
  • Advanced knowledge of RCC (Cisco and Avaya) and conferencing systems integration
  • Hands on Expert Level Skills relating to Lync and Skye 4 Business. (Not just Lab Experience. Must have real live environmental background.)
  • Advanced written and verbal communication capabilities, ability to influence and successfully interface with executive leadership
  • Extensive experience with Lync reporting for troubleshooting and metrics

This position is local to Irving TX. Relocation is not budgeted for this position. Candidates from outside of the area must be able to relocate themselves. Relocation assistance will not be provided.

8,428 reviews

Citi is today’s pre-eminent financial services company and was built to create a highly diversified financial services company that could…

About secureteam

A Computer Programmer whose articles got mentions from the likes of The New York Times, Kissmetrics and AllTopStories. He writes articles, novels and poems; spends most of his time reading everything he could get his hands on. He is currently pursuing his Masters from The University of Illinois and holds a Bachelors in Electronics Engineering from the University of California. He is a programmer, a motivational writer and speaker.

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