Senior Business Analyst – Customer Data job – Techlink – New York, NY

Job Title : Senior Business Analyst – Customer Data

Location : NYC (mid town)

Job Type : Contract to hire

Duration : 6 month contract to hire

Contact Info : Matt O’Brien – – 201-786-2415

Position Overview:
We are seeking a focused and accomplished Business Analyst with 5+ years of experience with a strong focus on data driven projects.

The candidate should have strong critical thinking, analytical, and problem solving skills with a good understanding of project and program management.

They will be part of the team who is responsible for defining requirements, prioritization and ownership of the backlog.

He or she will be responsible for functional and data specifications, and assist in the creation of test plans for the Customer Data Initiatives program.

Experience working on Customer Data Related projects a plus.

A successful candidate will have the following:
Attention to detail and a strong commitment to quality, and customer service

Strong communication skills, both written and oral. Excellent interpersonal skills necessary to work effectively with all levels of the organization and geographically distributed teams

Solid business judgment, strong organizational and time management skills

Excellent problem solving skills

Experience resolving conflicting requirements and priorities

Thrives in a fast past dynamic environment

Responsibilities include:
Proactively seek to understand each division’s business objectives and the value they achieve

Understand how the business objectives intersect with technology, and help translate those objectives into functional requirements

Analyze and compare data

Assist in designing and implementing data governance processes

Work with Program Manager to align business and technology roadmaps and manage to milestones

Facilitate business and technology discussions regarding schedule and priority

Partner with the business to develop, quantify, and track business and technical KPIs to measure improvement

Facilitate the collection of operational or business requirements, communicate how they fit into milestones and minimum viable products for releases and track completion

Define, through written and verbal documentation, EPICs (higher level user stories) and decompose into user stories that developers can follow with clear acceptance criteria

Coordinate and manage vendors (when applicable) responsible for various components of the platform.

Effectively communicate expectations to team members and stakeholders in a timely and clear fashion

Review project deliverables to ensure completeness & adherence to standards; Manage risks and issues

Monitor post-production processes to ensure accurate completion of all details

Foster collaborative communication among technical and business teams

Provide input into project planning to support estimates for scope, effort, cost, and schedule; Communication plans are properly defined, communicated, and accepted by key stakeholders

Clearly communicate stories and acceptance criteria to development team and QA team to shape test scripts

Identify and document existing processes, data points, workflows, gaps, and risks and when applicable document future processes

Summarize insights, and communicate implications for internal and external stakeholders

Exceptional verbal, written and communication skills

Enthusiastic team-player, as well as a self-starter

Ability to establish goals and set clear expectations, prioritize activities, and follow through to completion

Excellent interpersonal skills including negotiation, problem resolution, and customer service

Strong presentation skills

Ability to utilize Excel, SQL and other tools to understand and compare data

Flexibility and adaptability to adjust and alter approach promptly and efficiently, when needed

Experience in Agile

Ability to quickly understand the scope of the project and identify key success and risk factors

Experience working with third party vendors with an understanding of systems integration

Must be able to clearly and regularly communicate status, issues and risks to project stakeholders

Must be highly organized and able to multi-task

Well versed in Microsoft Office (Word, Project, Excel, Visio & PowerPoint)

Experience with project tracking tools such as Jira etc.

Bachelor’s Degree or higher (focus as an MBA, MIS, computer science, mathematics, engineering, science, or other quantitative field a plus)

The following are beneficial to the position, but not required:

Knowledge of MDM customer platforms

Knowledge of data profiling tools

About secureteam

A Computer Programmer whose articles got mentions from the likes of The New York Times, Kissmetrics and AllTopStories. He writes articles, novels and poems; spends most of his time reading everything he could get his hands on. He is currently pursuing his Masters from The University of Illinois and holds a Bachelors in Electronics Engineering from the University of California. He is a programmer, a motivational writer and speaker.

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