Essential Duties and Responsibilities
Oversee the daily activities of staff. Provide instruction and direction to staff at each location to ensure that program performance goals are met.
Instruct staff on the correct entry methods into database. Check the database on a daily basis to identify errors in the system; instruct Data Assistant to help staff in correcting errors.
Provide staff training in intake procedures, income eligibility, completing assessments, enrollments, rotation plans, and employment plans.
Set goals for locations for enrollments, host agency agreements, and unsubsidized employments.
Provide guidance and direction with corrective action plans and check on progress.
Assist in hiring and termination processes for staff.
Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals, and regulations. Able to write reports and correspondence. Must be able to give effective presentations and communicate instructions and expectations to others.
Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Computer Skills: Proficient in Microsoft Office Suite, with emphasis on Excel.
Certificates, Licenses, Registrations: A valid state driver’s license with acceptable driving record and proof of insurance is required.
Other Skills and Abilities: Able to work cooperatively as a part of team of professionals; demonstrated effectiveness in dealing with low-income individuals and those with significant barriers to employment; must be able to set goals and accomplish those goals; must be able to meet deadlines; must be thorough and detail oriented and possess strong organizational and time management skills; must be able to effectively communicate by mail, computer, or over the telephone with participants, referral sources, and training sites; must be flexible in schedule as job demands warrant; proven skill in developing rapport and communication with referral sources, community agencies, program participants and training sites.
Must provide own transportation. Must maintain a valid driver’s license, automobile insurance, and good driving record acceptable to Goodwill’s liability insurance carrier. Must maintain the ability to pass a criminal record check.
Education and Experience
Bachelor’s degree in Social Services or related field is required and extensive experience managing and leading people and projects to achieve performance goals. Experience with implementing programs, budgeting, interpreting complex regulations, and meeting grant requirements is also required. A working knowledge of barriers faced by vulnerable populations, especially senior and /or low income individuals, is highly desired.
Must be able to travel throughout the community during business hours. Occasional overnight travel required.
Employees must be able to perform the essential functions of this position with or without reasonable accommodation. Goodwill gladly considers requests for accommodation and, if the requested accommodation is reasonable, will make such reasonable accommodations as will enable an otherwise qualified person with a disability to perform the essential functions of this position.