Comcast brings together the best in media and technology. We drive innovation to create the world’s best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job Summary: Responsible for promoting and selling Comcast products and services toboth new and existing customers while engaging with them in a retailstore location. Communicate effectively with customers to inform themof the features, benefits, and use of all products and services.Educate and assist them on their purchase decision and offer the bestpossible technology solution to meet their needs. Explain andillustrate the advantages of their purchase decision and place an orderon their behalf while they are inside the retail store. Demonstratestrong customer-focused service, both on and off the sales floor, andtransform every customer interaction into a positive customerexperience. Provide effective collaboration with other Comcastemployee’s and exhibit strong skills in the areas of relationship-building and sales presentation.Core Responsibilities: – Provide strong understanding and enthusiasm around technology,especially around Comcast products and services. Maintain detailedsales product knowledge, including competitive information.- Provide superior customer service with all customer interactions.Evaluate customers’ potential product needs and make appropriaterecommendations.- Utilize retention techniques to proactively retain existing customersfrom canceling service.- Meet or exceed sales quotas in an accountability-based culture.- Manage store inventory, process equipment transactions, and handlehigh volumes of cash and other payment activity with a focus ofmaximizing the customer experience.- Work in a fast paced, high-volume environment and, where applicable,cover multiple store locations throughout the operating area; may beasked to travel to other Customer Service Centers to offer additionalsupport.- Regular, consistent and punctual attendance. Must be able to worknights and weekends, variable schedule(s) and overtime as necessary.- Other duties and responsibilities as assigned.Job Specification: – High School Degree or Equivalent— Generally requires 1-3 years related experience
Comcast is an EOE/Veterans/Disabled/LGBT employer