Retail Branch Manager – Atlanta job – Woodforest National Bank – Atlanta, GA



The Retail Branch Manager is responsible for leading and directing branch operations; ensuring quality customer service, employee growth and development, and achievement of assigned metrics and goals.

Key Responsibilities:
Manages branch personnel including training, mentoring and development; monitoring, evaluating and coaching performance; and staffing, scheduling, prioritizing, and delegating work assignments.

Professionally and actively represents the Bank in the Community by strategically participating on boards and committees, partnering with charitable organizations, coordinating and teaching financial literacy and attending local professional networking groups

Creates, drives, monitors and reports progress on branch objectives, standards and goals; develops and implements process and performance improvement solutions when gaps are identified.

Oversees day to day operations of the branch; provides guidance and participates in daily operational and sales activities to achieve customer service and business growth objectives.

Promotes a positive image of the bank; develops and maintains effective business relationships with customers, employees and retail partners; serves as a liaison between the branch and corporate departments.

Addresses and resolves complex customer service issues and employee disputes; performs and reviews tasks requiring manager level approvals.

Actively participates in bank functions and community activities as a representative of the bank.

Performs other job related duties or special projects as assigned.

Competencies Required

Excellent customer service, problem solving and relationship management skills with the ability to convey a positive attitude and maintain a high degree of confidentiality, diplomacy, tact and salesmanship.

Excellent written and verbal communication skills with effective sales acumen.

Strong practical knowledge of banking and lending products, policies, procedures, regulatory guidelines, and market trends.

Developed critical thinking and decision making skills with the ability to interpret and analyze financial and credit information.

Strong attention to detail with high concern for data accuracy.

Excellent organizational skills with proven ability to prioritize and manage multiple responsibilities and projects in a fast paced environment with competing priorities and deadlines.

Strategic mindset and strong overall business acumen with an ability to understand the direction, priorities, and goals of the organization.

Solid technology skills, including ability to navigate and search related websites, and intermediate proficiency with Microsoft office (Excel, Office, Word, and SharePoint) and banking software applications (Bancline, Mozart).

Strong leadership and interpersonal skills; ability to motivate and achieve results through the effort of others.

Flexibility to work weekend or evening hours.


Minimum Qualifications/Experience

3-5 years customer service or sales experience required.

1-3 years management or supervisory experience required.

1-3 years financial services or banking industry experience preferred.

Formal Education & Certification

High School Diploma or equivalent required.

Bachelor’s degree preferred.

Work Status


Supervisory Responsibility

2 or more direct reports.


Up to 25% local travel expected; overnight and out of town travel is possible

Working Conditions

Conditions involve lifting no more than ten pounds, standing most of the time, and may involve walking, moving, or sitting for brief periods, and occasionally lifting and carrying articles like files, ledgers, folders, etc.

Woodforest is an Equal Opportunity Minority/ Female/ Individuals with Disabilities/ Protected Veteran and Affirmative Action Employer



Branch Banking

Primary Location






Work Locations


GA Atlanta

2427 Gresham Road SE



Unposting Date






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A Computer Programmer whose articles got mentions from the likes of The New York Times, Kissmetrics and AllTopStories. He writes articles, novels and poems; spends most of his time reading everything he could get his hands on. He is currently pursuing his Masters from The University of Illinois and holds a Bachelors in Electronics Engineering from the University of California. He is a programmer, a motivational writer and speaker.

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