This position is responsible for the research and processing of exception mail, dispositioning items according to established processes. This position is critical to operations with large financial and client contractual implications as well as legislative breaches resulting in legal expenses
Monday through Friday from 7:00 to 3:30
Research customer account information and complete adjustments and/or provide responses to inquiries from business partners in other facilities, to include correcting posting errors as needed
Sorts, batches and scans correspondence and routes according to procedures.
Maintain detailed information of all items contained in the unidentified account on Excel spreadsheet. Validates account after billing, escheatment and write offs.
Complete processing of all types of exception mail as needed. Processes returned checks and applies appropriate fees.
Returned Statements/Credit Cards – Reviews, prioritizes and processes returned statements or credit cards for address correction utilizing various systemic platforms
Indexing of phone disputes
Supports Remittance Processing department with keying or mail opening assistance
Prepares all outgoing mail and packages daily, to include USPS, FED EX, DHL, etc. Completes all tracking reports as needed.
High School Diploma/GED
10 key by touch
Proficient knowledge of Word, Excel and Outlook.
Excellent verbal and written communication skills.
Ability to provide and receive effective feedback.
Excellent time management and organizational skills
Alliance Data card services
Alliance Data is a leading global provider of tailored marketing and loyalty solutions, delivered through branded credit programs that drive more profitable relationships between our brand partners and their cardmembers. We offer private label, co-brand, and commercial products to many of the world’s most recognizable brands. We uphold our Know more. Sell more.® promise by leveraging unmatched customer insights, advanced analytics, and broad-reaching innovative capabilities. It’s how we deliver increased sales to our partners, build enduring loyalty to their brands, and provide more value to our cardmembers.
Alliance Data offers a competitive salary and a comprehensive selection of benefit options including 401(k).
Alliance Data will consider for employment qualified applicants with criminal and credit histories in a manner consistent with all applicable laws.
Alliance Data is an Equal Employment Opportunity employer.
Alliance Data participates in E-Verify.
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