Receptionist/ Front office for Home Health Agency job – BrightStar Care – San Antonio – San Antonio, TX

SUMMARY

Assist in running, organizing and maintaining the front desk of a Home Health Agency. Handling

paperwork, answering phones and inputting data into a computer. Responsible for keeping, updating

and maintaining records by getting the appropriate information from both patients and employees.

Duties include:

  • Experience as a receptionist, preferably in a healthcare setting
  • Warm outgoing personality
  • Ability to interact effectively and in a supportive manner with persons of all backgrounds
  • Excellent telephone skills and etiquette
  • Ability to work well under pressure
  • Ability to work accurately and efficiently
  • Must have computer knowledge, Microsoft Excel, and Word experience a must, 35 WPM
  • Bilingual English/Spanish required
  • Oversee referral intake process
  • Responsible for maintaining document/MD log
  • Over all faxes communications
  • Create and help maintain client information
  • Manage and maintaining all employees files
  • Gathering required background information and paperwork (i.e. 1-9’s, tax documents,

references, background checks, etc.) and scanning of documents into online employee records

  • Scheduling initial interviews and completing related orientation paperwork (i.e. interview

summary)

  • Monitoring employee compliance process to ensure any new employees placed at a customer are

100% compliant

  • Continual monitoring applicant status (i.e. active, pending, inactive, etc.)
  • Maintaining licensing certifications to ensure that all active employee certifications are in

compliance with state and federal requirements

  • Gathering feedback on employee performance and customer satisfaction
  • Greet patients and agency visitors; direct all people to the appropriate services; be
  • courteous, polite and helpful to the public and clients at all times when representing

Brightstar

  • Respect and maintain privacy and dignity of agency clients; assure client confidentiality at

all

  • times
  • Provide efficient and professional telephone services; transfer calls according to

established protocols

  • Assist employees/patients in accurately completing appropriate forms, and document all

information according to Brightstar protocols

  • Communicate with referrals sources to complete all required documents
  • Maintain and report statistics for referrals and approvals
  • Maintain forms and office supplies required for front desk activitie
  • Secure the building at the close of each working day; turn off or unplug appliances and

machines according to agency protocols and lock all entrances

  • Assure the readiness of the reception area for each working day; open the office at the

designated time and have all front desk activities fully operational at the start of business hours

  • Participate in staff and educational meetings
  • Perform other duties as assigned

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each

essential duty satisfactorily. The requirements listed below are representative of the knowledge,

skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the

essential functions.

EDUCATION and/or EXPERIENCE

  • High school diploma, significant (2 years +) experience in similar position an acceptable

alternative

  • Superior customer service orientation
  • Must be comfortable handling complex scheduling demands and managing multiple contractors

TECHNICAL SKILLS

Good computer skills (Internet and Word essential, Excel preferred). Requires familiarity with

standard concepts, practices, and procedures within a particular field.

COMMUNICATION SKILLS

Excellent phone voice – must be able to hear a smile. Ability to write routine reports and

correspondence as required by BrightStar guidelines as well as the ability to respond

professionally and appropriately on behalf of BrightStar.

BEHAVIORAL SKILLS

Must be highly motivated, a self-starter and capable of working autonomously. Strong organization

and problem-solving skills. Requires the ability to prioritize complete work on time, be

detail-oriented, exhibit a service orientation to clients and be team player with a positive

attitude. Requires solid organizational skills, thoroughness and multi-tasking.

Requires good interpersonal skills and exhibit a service orientation towards others. Must have the

ability to demonstrate solid judgment about patient care. Must also demonstrate a sense of

understanding and urgency for priorities. Requires the ability to appropriately troubleshoot and

escalate where necessary.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met

by an employee to successfully perform the essential functions of this job. Reasonable

accommodations may be made to enable individuals with disabilities to perform the essential

functions.

  • Employee must be able to perform the essential functions of this job, such as physical

requirements including (but not limited to) climbing stairs, the ability to lift/transfer patients

and drive.

  • Successful candidate must submit to post offer, pre-employment physical examination/medical

history check, drug screening and background check.

  • Home environment involves possible exposure to potentially dangerous materials and situations

that require following safety precautions and may include use of protective equipment.

  • May be required to submit to annual TB and rubella screening. Ability to safely lift, and

physically manipulate patients

About secureteam

secureteam
A Computer Programmer whose articles got mentions from the likes of The New York Times, Kissmetrics and AllTopStories. He writes articles, novels and poems; spends most of his time reading everything he could get his hands on. He is currently pursuing his Masters from The University of Illinois and holds a Bachelors in Electronics Engineering from the University of California. He is a programmer, a motivational writer and speaker.

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