Programmer / Technical Support Analyst job – Amtec – Rockville, MD

Programmer / Technical Support Analyst


Rockville, MD


Position Description

The Programmer / Technical Support Analyst will work within the clients’ division supporting the application portfolios for a variety of customers covering their various functional areas (e.g. Finance, Human Resources, Audit, Procurement, Legal, and Business Development). This position, under general supervision, will be responsible for new or enhanced development of applications, system to system data interfaces, Commercial off the Shelf (COTS) integrations, and Operations and Maintenance (O&M) support. In addition this position will provide end-user support, system monitoring, troubleshooting, resolution identification and testing, compliance and adherence to incident, change, and configuration processes, and producing / maintaining documentation. This position will have interaction with customers and technologists at all levels including management.

Under the supervision of a Manager and/or a Technical Lead, the contractor will be required to perform in three primary areas;

  • Learn the business processes, understand how the applications/interfaces support those business processes and learn and support all technical aspects of the applications/interfaces within their assigned Application Portfolio.
  • Provide O&M support for their assigned Application Portfolio.
  • Provide application software development / enhancement support for their assigned Application Portfolio.

Essential functions include, but are not limited to, the functions listed below:

Programmer Analyst Role

  • Designs and develops new systems as well as changes and enhancements to supported systems to meet functional needs and improve efficiency and effectiveness of the business in coordination with business customers and other technical teams.
  • Integrates knowledge and skills from a range of technologies to address work assignments and problems of moderate complexity.
  • Contributes to database design, development, and enhancement within either the Oracle DBMS or the MS SQL Server DBMS.
  • Contributes to systems architecture analysis, design, development, and enhancement.
  • Is responsible for and assists in the development of high level design documents, detailed system design specifications, O&M guides, release notes, user guides and other technical documents as required.
  • Designs/implements solutions to help improve O&M administrative oversight.
  • Perform other related duties and responsibilities as required.

Technical Support Analyst Role

  • Resolves routine user and system issues and problems, resolves most incident tickets escalated to them.
  • Troubleshoots and provides diagnostics and maintenance of supported systems
  • Monitors system processes to note problem execution or errors and initiates corrective actions
  • Reviews, analyzes, evaluates and modifies current systems to determine improvements and make recommendations.
  • Assists with testing of new releases of software, vendor modifications, upgrades and patches.
  • May serve as system/tool administrator.
  • Communicates and coordinates with vendors to resolve technical issues.
  • Assist in the development of user guides and manuals for system users. Assist in training users as needed.
  • Perform other related duties and responsibilities as required.

Skills Required

  • 3+ years of increasing responsibilities in software development and/or software operations and maintenance.
  • Minimum of two years of developing in the .NET development environment.
  • Minimum of two years of developing web-based applications.
  • Minimum of two years of experience in the design, implementation, and operations and maintenance support of client/server applications with an underlying database.

Education Required

Minimum Bachelor’s degree from an accredited college or university with major coursework in information systems, computer science or other related field, and a minimum of five (5) years of experience that is directly related to the duties and responsibilities specified.

Job Type: Contract

Job Location:

Required education:

Required experience:

  • Programmer Analyst: 2 years
  • .Net Developer: 2 years
  • APM/COTS: 1 year
  • Technical / End-user Support: 2 years
  • O & M: 1 year

» Apply Now

Please review all application instructions before applying to Amtec.

Amtec Corporation is a privately owned company headquartered in Huntsville, Alabama, located in the Southeastern Region of the United States…

About secureteam

A Computer Programmer whose articles got mentions from the likes of The New York Times, Kissmetrics and AllTopStories. He writes articles, novels and poems; spends most of his time reading everything he could get his hands on. He is currently pursuing his Masters from The University of Illinois and holds a Bachelors in Electronics Engineering from the University of California. He is a programmer, a motivational writer and speaker.

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