Production Manager (Retail) job – Goodwill Industries of Lower South Carolina, Inc. – Mount Pleasant, SC

Production Manager (Retail)

Goodwill Industries of Lower South Carolina, Inc.

7,256 reviews

Mount Pleasant, SC

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Assists the Store Manager in managing and operating a retail store and donation processing center to provide exceptional customer service through the efficient management of store associates, donations, processing, stocking rotation and sales. Oversees the production process from the acceptance of donations to the conversion of saleable and non-saleable goods to the stocking of the sales floor and/or disposal. Properly maintains the appearance of the facility. Performs the following duties personally and through subordinate supervisors and/or employees.

Essential Duties and Responsibilities

Provides SMILES customer service to ensure that customers and donors receive prompt, courteous service. Ensures subordinate staff are engaged in and providing SMILES customer service to all customers and donors.

Perform daily safety inspections and provide leadership to ensure employees are performing duties in a safe manner.

Supervises backroom personnel to include donation attendants to ensure production quotas/expectations are met daily.

Ensures compliance with established safety, security, and record keeping procedures and practices as outlined in the Standard Operating Procedures.

Provide staffing needs and recommended task assignments to the Store Manager for proper scheduling of personnel.

Reports known or suspected security and/or theft problems to the Store Manager and Loss Prevention.

Train associates and Leads and provide oversight in the appropriate pricing, sorting, tagging and/or disposal of all donations to achieve maximum mission revenue potential in accordance with established guidelines.

Oversee and provide assistance in the receiving and processing of donated items at the donation door.

Oversee and provide assistance in the loading and unloading of trucks and trailers delivered to and/or being picked up from the store.

Supervise and provide assistance in the salvage process, to include baling, transporting salvage bales, loading trailers, and completing all pertinent paperwork.

Responsible for creating and placing bin orders to the Warehouse for product as needed. Responsible for submitting reports to designated personnel by set deadlines.

Must operate the forklift or double stacker after being certified through the appointed personnel at Goodwill Industries of Lower South Carolina.

Assist in the general housekeeping and appearance of the processing and receiving areas.

Verifies that the quality and quantity of merchandise is adequate to obtain sales and production quotas.

Coordinates shipments and makes adjustments to merchandise categories and production schedules as needed.

Coordinate transportation shipments and reporting on a daily basis.

Ensures merchandise is priced in accordance with established standards.

Assists truck Drivers and other agency personnel in performance of their duties.

Must be able to work flexible hours, available to work all hours of operation.

Must be able to respond to emergencies at any time as needed.

Performs other job duties and tasks as assigned.

Supervisory Responsibilities

Carries out supervisory responsibilities in accordance with the agency’s policies and procedures. Directly supervises the store management team, store associates, program participants, volunteers, and community service participants. Performs work of subordinates as needed. Responsibilities include, but are not limited to, interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; maintaining a safe work environment; addressing complaints and resolving problems. Responsible for reporting store circumstances to Store Manager.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed here are representative of the knowledge, skill, and/or ability required. Occasional travel is required for business related activities. Must maintain the ability to pass a criminal background check. Must be able to obtain and maintain Forklift/Stacker and CPR/First Aid certifications. Must maintain a valid driver’s license, access to reliable transportation at all times and automobile insurance acceptable to Goodwill’s liability insurance provider.

Education and Experience

Associate’s degree (A.A.) or equivalent from a two-year college or technical school in Business or related field and two years of retail management or production management experience with an emphasis on Production; or equivalent combination of education and experience. Ability to read, analyze, and interpret general business periodicals, professional journals, or sales reports. Ability to write reports. Ability to effectively present information and respond to questions from customers, managers, and employees using tact, courtesy and cooperativeness. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio and percent. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to deal with a few abstract and concrete variables, exercising judgment, resourcefulness, ingenuity and initiative. Ability to exercise discretion while managing confidential information. Ability to operate a POS register. Must have experience and sound working knowledge of fax machines/scanners, material handling equipment and computers to include: Microsoft Office programs (Outlook, Office, Excel), data based programs and internet.

Physical Demands

The physical demands, described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee uses hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee frequently is required to sit, climb or balance, or smell. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or lift and/or move over 50 pounds. Specific vision abilities required by this job include close vision, color vision, and depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

7,256 reviews

Goodwill Industries International is a network of 215 local, autonomous member organizations in the United States, Canada, and 24 other…

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