Produce Lead job – Fresh Formats LLC – Boston, MA

Produce Lead

Fresh Formats LLC

Boston, MA


Role Summary:
Key holder and department lead responsible for delivering an awesome customer experience and maximizing financial results. They embody the belief that outstanding selection, fantastic freshness and great service will create an amazing customer experience, loyalty and long term business growth.

ACCOUNTABILITIES:Awesome place to shop:

  • Joyful customers – customer survey results above target
  • Outstanding product availability – no holes on the shelves!

Awesome place to work:

  • Highly engaged teammates
  • Clean, safe, organized sales floor, production space and back rooms

Striving for greatness:

  • Store sales above plan
  • Fresh shrink below target
  • Department profitability above target


place to shop:

  • Inspires their team to exceed customer expectations at all times
  • Coaches and develops team provide outstanding retail execution
  • Works with team to build great and lasting customer relationships
  • Coaches and develops team to deliver consistently amazing products


place to work:

  • Manages and motivates teammates creating a fun place to work
  • Deals with issues in a timely manner and coaches for improvement
  • Listens and uses teammate feedback to improve department


Striving for


  • Drives improvement in department operations
  • Supports the total store and other departments every day
  • Sets and achieves high retail standards and challenges others to do the same


place to shop:

  • Creates production plan, schedules teammates and orders product to meet customer demand throughout the day
  • Ensures the service-oriented and enthusiastic attitude of all teammates
  • Works with the store managers and merchandising to manage the assortment, looking for sampling, seasonal and local opportunities to drive sales
  • Ensures quality product through rotation, temperature and quality checks
  • Delivers impactful product presentation through teammate knowledge, awesome displays and implementation of marketing, pricing and signage plan and COOL labeling
  • Ensures the correct flow of products/ production planning to deliver quality while meeting shrink targets
  • Coaches teammates to advise customers about products
  • Supports safe food handling protocols and ensures proper

temperature and food safety requirements are followed

  • Understands and supports all food safety regulations and ensures

successful execution across the store


place to work:

  • Hires, trains and holds team mates accountable, creating a motivated and high performing team
  • Monitors performance and acts upon the development needs of every teammate
  • Ensures department organization, safety and cleanliness
  • Recognizes a job well done and celebrates success with the team
  • Schedules team to meet the needs of the business

Striving for


  • Translates weekly budgets into supply and purchasing plans to meet financial targets and improve their department P&L
  • Ensures full compliance with all store and company policies and legal regulations
  • Masters systems and technologies provided and trains teammates to do the same
  • Executes and organized and efficient store receiving process including tracking deliveries, invoices and reconciliation to the purchase journal
  • Ensures a high level of performance from all teammates
  • Tracks and reviews shrink to improve department P&L
  • Drive sales by executing the sales plan and ensuring team provides outstanding customer service
  • Supports the store managers as required, including opening/ closing shifts, providing teammate feedback and coaching
  • Monitors and implements risk management procedures (including cash handling, food and employee safety and emergency procedures)

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A Computer Programmer whose articles got mentions from the likes of The New York Times, Kissmetrics and AllTopStories. He writes articles, novels and poems; spends most of his time reading everything he could get his hands on. He is currently pursuing his Masters from The University of Illinois and holds a Bachelors in Electronics Engineering from the University of California. He is a programmer, a motivational writer and speaker.

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