Processing Assistant V job – North Carolina Office of State Human Resources – Wake County, NC

Salary Grade – 61 / Salary Range – $28,875.00 – $43,422.00

(Position is located in the Training Unit in Raleigh)

The purpose of this position is to provide administrative support to the NCDMV License and Theft Bureau, Office of Professional Services in charge of training programs, legislative matters, basic orientation schools for new employees, specialized training for officers, and In-Service Schools. Respond to all inquiries, initiate and track all training programs for field personnel, legislative inquiries, personnel changes, and updating training records for training hours. Position requires taking dictation, drafting and composing letters, reports, spreadsheets, and PowerPoint presentations for Headquarters Staff and field personnel.

Other duties required to be performed as a direct result of a specific assignment by the Director, or Headquarters staff. This position also deals with the public in diverse areas on a daily basis concerning NC Motor Vehicle Laws, NC Emergency Management during disasters, Driver License and Registration Laws, judges, lawyers with the Attorney General’s Office, etc. Must take request for information and conduct the necessary research, and furnish back to the requesting party the information with emphasis on the provided information being true and accurate.

This position also assists in the planning and implementation of training sessions for NCDMV License and Theft Bureau personnel. This unit also does the development of specialized and mandated training.

This position maintains all training files and records for officers and civilian personnel within the NCDMV License and Theft Bureau. The training files are constantly updated for statistical data meeting NC Criminal Justice Training and Standards requirements. All training records are computed on a monthly basis for statistical data provided to NCDMV License and Theft Bureau Headquarters.

Knowledge, Skills and Abilities / Competencies

Qualified applicants must submit an application that clearly reflects work experience that demonstrates the following:

Demonstrated computer skills and experience using Microsoft Word, Excel, and Outlook

Experience and considerable knowledge of office practices, techniques, and technology

Customer service experience

Experience interpreting agency and departmental rules and policies

Knowledge of program policies, procedures, and information systems in order to communicate and process information

Applicant must meet both the minimum requirements and all posted Knowledge, Skills and Ability requirements to be considered Qualified for the position. It is important that your application includes all your relevant education and work experience and that you answer all questions associated with the application. NCDOT will not accept “See Attached” or “See Resume” in lieu of education and work experience completed on the application. If multiple applications are submitted to an individual posting, only the most recent application received prior to the posting date will be accepted.

Minimum Education and Experience Requirements

Graduation from high school and demonstrated possession of knowledge, skills, and abilities gained through at least three years of office assistant/secretarial experience; or completion of a two-year secretarial science or business administration program with one year of responsible experience as described above; or an equivalent combination of training and experience.

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