Pharmacy Intern – Giant Eagle, Inc. – White Oak, PA

The purpose of this position is to join and contribute to a service conscious pharmacy team who will consistantly build relationships with patients by exceeding their needs and providing safe, accurate and efficient care to achieve optimal patient , team member and company outcomes.

Job Responsibilities

Immediately acknowledge and welcome patients with compassion and a smile at all pharmacy entry points.

Model excellent patient care by respecting, engaging and enthusiastically meeting or exceeding all patient needs including processing orders in person and by phone, directing patients to products and merchandise and referring appropriate questions concerning prescriptions and over the counter medicine to the pharmacist

Use the pharmacy computer to complete all actions necessary to maximize efficiency and customer service at drop-off, will call, drive thru, phone, filling and order receiving, including but not limited to:

  • search for patients and profiles
  • determine dates of fill and pick-up
  • determine prescriptions sent to Central Fill
  • quote cash prices of prescriptions
  • check on-hand counts of medications
  • enter invoices.

Finalize sales using cash register according to established procedures including the Point of Sale Policies

Answer telephone in a polite and timely manner and ensure accurate information is exchanged and customer is satisfied.

Perform all supporting duties to contribute to the safe and efficient dispensing of all patient medication/durable medical equipment by following all quality assurance policy and procedures including selecting and counting medication

Comply with all Giant Eagle and Pharmacy policies including HIPAA and Pseudoephedrine

Perform all data entry functions including but not limited to:

  • Entering patient personal data and insurance information
  • Entering all prescription information including calculations, free form directions, medications/durable medical equipment and proper documentation for transmitting to insurance companies
  • Review profiles for appropriate billing choices and alert pharmacists appropriately for drug utilization reviews
  • Calling and resolving third party rejections and rebilling claims
  • Entering and processing refills and adding patients to Refills on Time Program
  • Processing Medical Expense Reports

Assist in the execution of all company initiatives and programs

Maintain proper inventory levels by submitting on line order, adding and adjusting order points, order quantities and on-hand counts in the computer and assisting manager in preparation of physical inventories

Maintain a neat and clean work environment to ensure Company and government requirements are met

File written prescriptions daily

Assist team members with tasks to ensure department runs efficiently

Review all appropriate service and business metrics and assist team on action plans to improve outcome

Perform all regular duties of Pharmacy Technician

Little or no financial or budgetary responsibility


Education and Training Required

High school diploma or equivalent

Experience Required

0 to 6 months

Experience Desired

Currently pursuing a pharmacy degree

Age Requirement

At least 18 years of age


** Retail Shifts **

Competencies Required


Customer Focused

Gets Things Done

Interpersonal Skills

Problem Solving

Respect for Self and Others

Work Environment

Normal office environment

Physical requirements

Telephone Usage


Carrying Up to 25 pounds

Data Entry



Hearing (auditory)

Lifting Up to 25 pounds





Repetitive Motion





Communication (verbal)




Equipment Used

Cash Register

Deposit Safe

Drive Thru

Fill Station


Ordering Machine

Safety Cutter



About secureteam

A Computer Programmer whose articles got mentions from the likes of The New York Times, Kissmetrics and AllTopStories. He writes articles, novels and poems; spends most of his time reading everything he could get his hands on. He is currently pursuing his Masters from The University of Illinois and holds a Bachelors in Electronics Engineering from the University of California. He is a programmer, a motivational writer and speaker.

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