Pharmaceutical Customer Service Rep job – Clinical Dynamix, Inc. – Philadelphia, PA

Top Tier global Pharmaceutical and Manufacturing company in Philadelphia is expanding and looking for a vivacious Customer Service Rep
Great opportunity to get your foot in the door with Top company!
50k a year and benefits ($25/hour)
send resume to hbr at clinicaldynamix dot com
This position independently resolves complex, non-standard or high impact customer related issues. This is not a call center position; rather the scope of this position includes many of the following functions on a daily basis: order entry, return goods, standing orders, master data maintenance, sales support administration, logistics, expediting, and key account management. Determines appropriate technical resources to follow up with the customer based on initial diagnosis of issue, interpretation of policies and capabilities, then recommends a resolution. Provides management with analysis, status reports, or recommendations to aid process improvement. Responds to and trouble-shoots non-routine product-related questions and issues. May create special price quotations and bids, make pricing allowances, deductions, and adjustments.

Job Functions/Responsibilities:
-Become the key contact person to manage ongoing internal and external customer relationships
-Ensure all customer requirements are met through order management and contract review from initial inquiry to order delivery
-Align with the Sales Reps regarding communication to the customers
-Ensure excellent level of communication with internal cross-functional teams and external customers in order to provide appropriate follow ups and updates
-Provide on-time order acknowledgement and confirmation to the customers with updated information
-Achieve excellent level of internal and external customer satisfaction
-Update CRM with appropriate Customer information, requirements, changes, additions or deletions
-Manage customer complaints with appropriate problem solving tools
-Understand business processes and procedures to meet quality objectives

Ability to:
Be flexible and eager to take on new roles to support the team, customers and business.
-Become the face of the company for our customers customer driven
-Handle all aspects of order to cash from order entry to delivery creation.
-Understand and implement customer requirements and contract review
-Demonstrate proficient knowledge of corporate systems SAP, MS Office, Lotus Notes, SFDC,
-Manage workload from a varied order methodology (phone, e-mail, fax, or EDI) independently
-Effective verbal and written communication skills
-Timely completion of specific tasks
-Collaborate with internal cross-functional teams to achieve the goals
-Meet internal and external customer satisfaction key performance indicators

-3 years in Sales, Customer service or Sales Support positions.
-Preferred working experience of at least 2 years in Sales, Customer Service, Sales Support or Manufacturing/Supply Chain environment. Will consider the right candidate with a strong aptitude to quickly learn and implement policies and procedures
-Experience with export in the customer service capacity is preferred for cross training is preferred
-A college degree preferred
-Understanding of multicultural organizations, diversity and international business practices to manage global Key Accounts and affiliates preferred

Clinical Dynamix, Inc., established in 1999, specializes in all levels of Clinical Research and Medical Affairs, both permanent and…

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