Operation Services Technician job – H & M – New York, NY

Title: Operation Services Technician

Function: Sales

Department: Store

Reports to: Store Manager/Department Manager

Direct Reports : N/A

Overall Job Function: Performs a wide variety of custodial and cleaning duties in order to provide a clean, orderly and safe environment; and performs related-work as required. Responsible for general sales advisor duties such as: maintenance, organization and cleanliness of garments on the sales floor and stockroom, meeting customer service demands on the floor, and processing new and existing garments onto the sales floor.

Job Responsibility including but not limited to:
Performs housekeeping services on sales floor, fitting rooms, and BOH area.

Dusts all counters/hard surfaces, removes all trash and debris from store, and empties trash bins and replaces liners.

Performs all high dusting on a monthly basis including wiping down all lighting fixtures, vents and display areas.

Vacuums all carpets daily and shampoos monthly.

Machine scrubs floors including stripping and washing

Cleans elevators and escalators daily and hand cleans monthly.

Cleans all electrical rooms, LAN rooms, and security rooms weekly.

Maintains all cleaning equipment, machine rooms, HVAC rooms, scrubbing machines, escalator cleaning machines, vacuums and all cleaning related equipment.

Checks all HVAC filters for proper maintenance.

Maintains weekly log on all janitorial conditions and recommendations.

Ensures garbage is thrown away daily and directs it to waste management areas.

Performs monthly follow up with visual team and stock team on display and stock material disposal.

Performs daily mopping, and sweeping

Stocks, supplies and refills all paper products.

Maintains the cleanliness of employee kitchen areas including cleaning surfaces and monitoring supplies.

Maintains cleanliness of all bathroom facilities including cleaning toilets and sink areas, replacing toilet paper, liquid soap and other bathroom supplies, and reporting low inventory of bathroom supplies.

Completes spot cleaning of all window and glass surfaces.

Actively keeps registers and fitting rooms well maintained and replenished with necessary supplies.

Maintains the stock room in an orderly and efficient manner, i.e. back stock, new production and call off.

Adjusts lighting per Visual direction.

Actively works with garments, including processing, stocking, replenishing, folding, and hanging per H&M guidelines as needed

Provides customer service throughout the store and works on the sales floor as needed

Financial Accountability: N/A

Minimum Candidate Qualifications:
Minimum of one (1) year experience in cleaning services industry.

Ability to lift in excess of 40 lbs

Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc) for a short distance

Ability to climb a ladder and use a step stool

Ability to follow instructions and complete deadlines

Ability to work in a fast paced environment

Must be able to work in the store assisting on the floor as necessary

Must be able to take initiative to complete tasks and solve problems

Job Status: Non-Exempt, Hourly (FT or PT)

EEOC Classification: SRV

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A Computer Programmer whose articles got mentions from the likes of The New York Times, Kissmetrics and AllTopStories. He writes articles, novels and poems; spends most of his time reading everything he could get his hands on. He is currently pursuing his Masters from The University of Illinois and holds a Bachelors in Electronics Engineering from the University of California. He is a programmer, a motivational writer and speaker.

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