Night Auditor/Front Desk Clerk job – Hampton Inn & Suites – Renton, WA

Night Auditor/Front Desk Clerk

Hampton Inn & Suites


3,284 reviews


Renton, WA

$13 an hour
– Part-time

Job Title: Night Auditor

Classification: Hourly

Department: Front Office

Reports To: Assistant General Manager, General Manager

Summary/ Objectives: Verifies the correctness of guest accounts by balancing each department’s income. Posts room and tax and local phone charges to guest folios.

Essential Functions:

  • Completes posting of all charges.
  • Receives and records guest payments.
  • Reconciles all departments to balance accounts as appropriate in all systems (OnQ)).
  • Prepares revenue report remembering to include all day rates.
  • Posts room, tax, and local calls for the day. Total room revenue should balance to room revenue report.
  • Prepares revenue report remembering to include all day rates.
  • Completes manager daily report showing any adjustments for errors with full explanation.
  • High balance credit report must be completed indicating all balances in guest ledger of cash customers with debit balances. Folio balances over $300 if property does not have a restaurant, and $500 if property has a restaurant should also be recorded. This report is to be given to the Manager daily for his/her review. Copies are to be retained on the property level and originals sent to home office.
  • Prepare and have ready by 7 a.m. each day the Housekeeper’s Report, listing the status of check-outs, stay, over, vacant, and out-of-order rooms for the night just ended.
  • Reconcile Banquet Department using banquet bills.
  • Prepare “cash only” list for restaurant and lounge.
  • Assign rooms in a courteous and efficient manner to all incoming guests.
  • Maintains the daily walk-in reservation count sheet.
  • Pay special attention to the phone and follow the basic rules of courtesy.
  • Record and make all wake-up calls properly.
  • Provide information to guests in a courteous manner.
  • Must have complete knowledge of policies and procedures to be followed in emergency situations.
  • Complete the night audit by change of shift at 6 a.m. Give information to other department heads, especially any information relating to the morning’s breakfast business and meeting set-ups.
  • Enter all daily numbers in data entry, and prepare welcome letters for incoming HHonors Guests.
  • Handle all internal control items as hotel policies and procedures dictate.
  • Regular and predictable attendance is an essential function of the position.
  • See that all reports and vouchers required are on the General Manager’s desk for review and approval.
  • Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
  • And all duties as assigned.Competencies:

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  • Problem Solving/ Analysis
  • Thoroughness
  • Customer/ Client Focus
  • Organizational Skills
  • Stress Management/ Composure
  • Communication Proficiency

Supervision Exercised: None

Minimum Requirements:

Hotel- related experience preferred.

Work Environment:

This job operates in a professional office environment. The role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to stand, walk, use hands to finger, handle or feel and reach with hands and arms. The position may require occasional lifting of products weighing up to 20 pounds.

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Job Type: Part-time

Salary: $13.00 /hour

Required experience:

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Please review all application instructions before applying to Hampton Inn & Suites.


3,284 reviews

Hampton Hotels, Hampton Inn, Hampton Inn & Suites, and Hampton by Hilton are the names of a brand of hotels trademarked by Hilton Worldwide….

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