MRI Application Support Specialist job – RealFoundations – Dallas, TX

This position provides support services and training to customers on MRI system.

MRI systems experience

Provide client support and technical issue resolution via Ticket System/Portal (ServiceNow), E-Mail, phone and other electronic mediums

Develop and deliver training as related to MRI specific application and business process including preparation of materials, agenda, exercises and test data required

Develop written business functional specifications for custom reports, custom applications, changes to security and changes to MRI application functionality

Conduct training and meetings via conference calls, screen sharing (like WebEx), video conferencing and Skype

Properly document client requests and resolutions in ServiceNow

Traffic, prioritize and route client requests to other internal and external resources.

Follow up on assigned tasks

Stay connected with clients via weekly or monthly status calls

Support the monthly client invoicing process as needed

Review time reports from internal and external resources that have provided services on assigned tasks

Manage the ServiceNow toolset for reports, requests and system data

Train clients and internal and external resources on ServiceNow

Other duties may be assigned as required • Experience in the development of training agendas, and functional specifications

  • A basic understanding of the following business functions: Commercial and/or Residential Lease administration, Property Management, Job Cost, Bookkeeping (i.e. General Ledger postings, AP processing, AR processing)
  • Basic understanding of accounting principles
  • Basic knowledge of computer hardware and networking
  • Knowledge of Office 365
  • Must be able to work effectively in a team environment
  • Excellent customer service skills
  • Onsite property management experience a plus

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About secureteam

secureteam
A Computer Programmer whose articles got mentions from the likes of The New York Times, Kissmetrics and AllTopStories. He writes articles, novels and poems; spends most of his time reading everything he could get his hands on. He is currently pursuing his Masters from The University of Illinois and holds a Bachelors in Electronics Engineering from the University of California. He is a programmer, a motivational writer and speaker.

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