The Google Technical Services Ads team is a solution-generating force that helps our sales teams and advertisers. These solutions need to be scalable to support millions of customers worldwide. In addition to troubleshooting on the customer side, we work with Sales, Product and Engineering teams within Google to develop better tools and services to improve our products based on the evolving needs of our users. As a cross-functional and global team, it’s our job to help keep the lights on and the ads fresh.
The Google Attribution 360 (GA360) team is looking for a Measurement Solutions Consultant (MSC) to join our rapidly growing team. You will be responsible for managing all onboarding engagements for our new clients, coordinating project delivery with client and partner teams, and collaborating with Product, Engineering and Operations teams to foster product improvements. You are passionate about providing outstanding client experiences and improving processes to deliver at scale. You have experience in the digital attribution landscape, identify requirements related to the attribution process, understand clients’ attribution challenges, knowledge of online media combined with strong communication skills, analytical abilities and relationship-building skills, the MSC will provide outstanding client service to the customer.
Google Technical Services is a global support and operations team, with a mission to delight our customers with care so good, it’s got to be Google. Our team is the face of Google to most of our customers, and we want their Google support experience to set new standards, just like Google’s products do. Our team cares for customers by solving problems and scaling solutions, incubating new Google products, and sharing user feedback with internal teams to influence product development. We support a wide variety of products, from Ads to Project Fi and just about everything in between, and our customers include advertisers, consumers, partners, publishers, retailers, and our own Sales Googlers.
Own the relationship with portfolio of premium Google Analytics 360 Suite Clients and Partners; own end-to-end implementations and escalations handled by other Google teams for your named accounts.
Manage key external partners/stakeholders expectations including their management and gain a deep understanding of the customer’s experience with the product.
Translate and present complex product and technical concepts to non-technical and executive audiences.
Handle fast-paced environments, managing multiple projects simultaneously.
Perform implementation reviews, advocate new product features and provide partner feedback to internal cross-functional teams, including Product Management and Engineering.