Loan Support Analyst (MLO) job – PNC Bank – Pittsburgh, PA

Loan Support Analyst (MLO)

PNC Bank

2,600 reviews


Pittsburgh, PA

Executes varied transactions/processes utilizing standard procedures. May have specific responsibility for one or multiple specialized products or functional areas. May have responsibility for large, complex and sensitive assigned accounts or portfolio.

Processes and/or reconciles varied and moderately complex transactions in accordance with established policies and procedures. Partners with internal and/or external business partners to route communications, documents or other action items to complete transactions. Identifies and may resolve exceptions; escalates appropriately. May interact with customers and have assigned accounts or portfolio.

Ensures the appropriate materials and documentation are available to complete transactions.

Provides responses and documentation to inquiries and ad hoc requests. Completes research and provides feedback on workflow and work received.

Reviews transactions and related documents and verifies work processes to ensure completeness, accuracy and conformance to established service levels and applicable policies and procedures.

Roles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties. Typically requires 3+ years experience. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.

Job Specific Competencies

Required Education and Experience

Products and Services – Working Experience

Knowledge of major products and services and product and service groups; ability to apply this knowledge appropriately to diverse situations.

Standard Operating Procedures – Basic Experience

Knowledge of and ability to design, implement and evaluate standard operating procedures affecting daily and strategic business operations in order to increase operational efficiency.

Flexibility and Adaptability – Working Experience

Knowledge of successful approaches, tools, and techniques for dealing with changes and adapting to a changing environment; ability to adapt as needed.

Effective Communications – Basic Experience

Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Decision Making and Critical Thinking – Working Experience

Understanding of the issues related to the decision-making process; ability to analyze situations fully and accurately, and reach productive decisions.

Accuracy and Attention to Detail – Working Experience

Understanding of the necessity and value of accuracy and attention to detail; ability to process information with high levels of accuracy.

Managing Multiple Priorities – Working Experience

Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.

Problem Management Process – Basic Experience

Knowledge of and ability to bring a reported problem to successful resolution.

Operational Functions – Working Experience

Knowledge of major functional processes and associated operating requirements; ability to apply this knowledge appropriately to diverse situations.

Core Competencies

Manages Risk – Basic Experience

Assesses and effectively manages all of the risks associated with their business objectives and activities to ensure activities are in alignment with the bank’s and unit’s risk appetite and risk management framework.

Customer Focus – Basic Experience

Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions, and ability to leverage that information in creating customized customer solutions.

2,600 reviews

At PNC, we believe that everyone has the potential to achieve great things. PNC has become one of the most well-regarded financial services…

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secureteam
A Computer Programmer whose articles got mentions from the likes of The New York Times, Kissmetrics and AllTopStories. He writes articles, novels and poems; spends most of his time reading everything he could get his hands on. He is currently pursuing his Masters from The University of Illinois and holds a Bachelors in Electronics Engineering from the University of California. He is a programmer, a motivational writer and speaker.

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