L3 Technical Support job – Golden Resource INC. – San Antonio, TX

L3 Technical Support

Golden Resource INC.

San Antonio, TX


Experienced infrastructure technician responsible for the daily operations of server & client PC Support including the troubleshooting & break/fix of server & PC hardware, OS and ILO configuration, host & client software, network connectivity, account management, print queues, and tech support of video/audio conferences. Responsible for on-going infrastructure and data center maintenance & operations, change/problem management and project support.

  • Requirements:
  • In-depth knowledge of Microsoft Windows XP/Win7, Microsoft Server 2000-2012 and VMware is required.
  • Requires working knowledge of standard protocols and other technologies including but not limited to: Active Directory, DNS, DHCP, SCCM, SCOM, CiscoWorks, Linux/UNIX, VoIP, and wireless LAN.
  • Working knowledge/experience of PC imaging and remote control support tools.
  • Hands on experience configuring, troubleshooting, optimizing and managing physical and virtual Windows Servers.
  • Support/lead projects as assigned, on-time and within budget.
  • Coordination with 3rd party vendors to support break/fix, preventative maintenance and issue resolution for server, network, HVAC, UPS systems.
  • Professional demeanor with excellent written/verbal communication skills and a high level of quality & attention to detail to clearly communicate with the user community & executive management.
  • Requires ability to learn quickly and follow established processes to maintain & enforce corporate security policies.
  • Must be a strong team player and able to follow direction.
  • Must have excellent organization & time management skills to perform at a high-level within a fast-paced environment.
  • Ensure exceptional customer service & support with prompt problem resolution & follow-up with users.
  • Provide 24×7 on-call coverage and some schedule flexibility.
  • Must be able to lift servers and network devices out of boxes and into rack or remove from server/network cabinets.

Job Type: Contract

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About secureteam

A Computer Programmer whose articles got mentions from the likes of The New York Times, Kissmetrics and AllTopStories. He writes articles, novels and poems; spends most of his time reading everything he could get his hands on. He is currently pursuing his Masters from The University of Illinois and holds a Bachelors in Electronics Engineering from the University of California. He is a programmer, a motivational writer and speaker.

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