Key Holder/Team Manager job – Pet Life – Portsmouth, NH



Pet Life is looking to grow our team with managers who are confident, organized, good with people, can lead by example, are emotionally mature, can think on their feet, and problem solve. Other responsibilities include but are not limited to driving sales, setting priorities, giving detailed direction every day, communicating and enforcing all company philosophies and procedures, and maintaining an active inventory based on sales.


Pet Life firmly believes that knowledge and team work are essential in providing excellent guest care. As such, team members and team managers are required to perform all tasks in the store including stocking shelves, running a cash register with accuracy, general maintenance of animal enclosures, regular and clinically based animal husbandry, and a willingness to learn new tasks. All team members and managers will interact regularly with reptiles including snakes, small animals, birds, fish and crickets. This is an active retail floor environment with the following needs:

-Assisting guests with questions and product decisions

-Ability to work well with others while performing many detail oriented tasks including upholding outstanding guest service standards and company philosophies

-Friendliness and an eagerness to talk with guests is crucial

-Receiving merchandise and stocking shelves while maintaining an impeccable sales floor


-Guest Service – Guests are our #1 priority

-Merchandising, cleaning and recovery based on company standards of visual excellence

-Driving Sales

-Mastery of register and cash handling procedures

-Lifting up to 50 lbs

-Commitment to constant growth, both through digital and hands on training, and a willingness to learn

-Commitment to some nights and weekends is necessary with a minimum of one Sunday per month scheduling requirement

-Reliable transportation is a necessity.


The appropriate candidates will have a passion for pets, compassion for people, and a good work ethic. Candidates will be required to provide instances of success in creating and maintaining outstanding guest service experience, willingness to work with others, ability to give and take direction, and meet changing job requirements (related but not limited to Point of Sale platforms, varied customer traffic, learning new products, and more). A candidate must possess basic computer skills and a strong desire to learn and grow.


Pet Life has been around since 1985 (though the stores used to be called The Kennel Shop). We’re born & bred in New England, and take great pride in helping pet parents provide the best care for their companion animals. In 2013-14 Pet Life opened two new locations, created a unique team member Education Program with in-store kiosks, webinars, and certifications, and revised our Partners Program for vendors. In 2015 we opened three new locations, re-imagined our store interiors, simplified our food merchandising to better serve our guests, and implemented nutrition standards for reviewing new products and a Sustainability Statement for live animals and support of local breeders.

INTERESTED CANDIDATES: Please submit a cover letter and resume when applying. Visit our website and fill out an application at:

Required experience:

  • Management Exprerience: 1 year
  • Cash Handling: 1 year
  • Retail Management: 1 year

Job Type: Full-time

Required experience:

  • Cash Handling: 1 year
  • Management: 1 year
  • Animal Husbandry: 1 year

About secureteam

A Computer Programmer whose articles got mentions from the likes of The New York Times, Kissmetrics and AllTopStories. He writes articles, novels and poems; spends most of his time reading everything he could get his hands on. He is currently pursuing his Masters from The University of Illinois and holds a Bachelors in Electronics Engineering from the University of California. He is a programmer, a motivational writer and speaker.

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