Inside Sales Representative / New Home Advisor job – Ashton Woods – Roswell, GA

Position Overview:
Ashton Woods is one of the nation’s largest private homebuilding companies, blazing new trails in design and personalization to build homes as unique as the people who live in them. Collaborating with homeowners for over 25 years, the company and its team of world-renowned designers look beyond the conventional to draw inspiration from unexpected sources, resulting in exceptional design in every Ashton Woods home. Recognized as the 2013 & 2014 Most Trusted Builder in Americasm by the Lifestory Research Most Trusted Builder in America Studysm, Ashton Woods’ collaborative approach is a key driver of its best- in-class customer satisfaction scores.

Ashton Woods Homes has emerged as a homebuilder of choice, driven by a strong entrepreneurial spirit and commitment to world-class product design and customer satisfaction. The company is focused on creating an innovative & differentiated customer experience via the web, digital media and CRM that pioneers new ground and surprises-and-delights our customers.

The primary role of the Inside Sales Representative / New Home Advisor is to convert ashtonwoods.com visitors into qualified leads for sales counselors. By serving the role of trusted guide throughout the purchase process and identifying the communities which most closely align to the prospect’s needs, the Internet Concierge plays a pivotal role in driving traffic to the sales office and ultimately in driving sales for the division.

Major Functional Responsibilities:
Key Business Skills

Possesses an innate passion for delighting consumers at every possible touchpoint

Outstanding written and verbal communication skills – everything about this role is consumer-facing

Exceptional active listening skills – understands not just the words, but the meaning behind them

Goal driven with a drive-to-win and the persistence, tenacity and passion to close the sale

Strong sense of urgency in follow-up with external (prospects) and internal (sales agents) customers

Highly organized with attention to detail & eye for quality execution, yet understands role in big picture

Unafraid to test boundaries, challenge traditional thinking, speak-up and lead-up to drive the business

Sales contact management / customer relationship management and marketing automation systems experience a plus

Key Functional Responsibilities and Accountabilities

Convert iLeads (phone and web) into sales office traffic, asking probing questions to understand customer needs and providing responses that increase level of interest, ultimately setting up appointments at the communities most likely to address hot buttons and drive the sale.

Respond to iLeads with a sense of urgency, in adherence with established SLA (service level agreement), and in a manner that surprises and delights the customer.

Assign and use lead nurturing processes

Engage customers in online “chats”, and convert into potential leads by being a trusted advisor with a servitude heart.

Serve as the trusted guide during the home buying process, maintaining correspondence with iLeads through Lead Management follow-up and guiding the prospect to closure regardless of community.

Key Duties:
Lead Management Process Responsibilities

Maintain the prescribed lead and contact records as prescribed

Develop, practice and deliver a good sales presentation consistent with company training and prescribed sales methodology

Completion of registration for all leads in the format prescribed mode- Salesforce.com, IPad with detailed information about the lead

Maintain good follow-up with each lead as set out by company training.

Complete all company paperwork in a timely and accurate manner.

Maintain a good line of communication with the National Director of Internet Concierges & Division Sales & Marketing staff and local sales organization

Provide prompt attention to any customer concern by involving the appropriate parties.

Desired Candidate Qualifications:
BA/BS in Sales, Marketing, Communications, or related field required

Computer skills (Office Products, Salesforce.com, Pardot etc.)

Ability to work weekends and evenings

Knowledge of sales process

Strong analysis and follow-up

Excellent organizational skills

Good written and oral communication skills

Good interpersonal skills

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About secureteam

secureteam
A Computer Programmer whose articles got mentions from the likes of The New York Times, Kissmetrics and AllTopStories. He writes articles, novels and poems; spends most of his time reading everything he could get his hands on. He is currently pursuing his Masters from The University of Illinois and holds a Bachelors in Electronics Engineering from the University of California. He is a programmer, a motivational writer and speaker.

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