Incident Management Specialist job – Services for the UnderServed – New York, NY

Incident Management Specialist

Services for the UnderServed

29 reviews

New York, NY

We envision a city where everyone has a roof over their head, is healthy, productive and can enjoy the social connections that create a life of purpose.

Founded in 1978, Services for the UnderServed (SUS) works with more than 25,000 individuals and families to create pathways to rich and productive lives by offering housing, employment, skills-building, treatment and rehabilitation. By delivering high quality services that address the complex circumstances of each person, we transform lives, improve neighborhoods and boost future generations. With a staff of 2,000, SUS is supported by various local, state and federal government agencies as well as foundations, corporations and individuals donors.

Providing close to $200 Million in services, SUS is headquartered in New York City and operates its programs and services throughout the 5 boroughs.

Position Summary: The Incident Management Specialist is responsible for Incident Management for the Developmentally Delayed(DD) division and will abide by incident management regulations for a variety of regulatory agencies in order to ensure compliance with federal, state and local laws.


  • Ensure all incidents related to consumer safety are reported in compliance to regulatory funding sources.
  • Triage reports of incident to ensure all protective measures are in place for consumer safety
  • Ensure preventive measures are put into place to prevent the reoccurrence of the incident.
  • Coordinate the investigations of incidents and follow-ups of all incidents
  • Review incidents to ensure all follow-up are done in a timely manner as per funding regulations
  • Ensure that investigations are assigned and thoroughly completed and time frames are adhered
  • Act as the Quality Assurance liaison in the Incident Review Committee meeting for DD
  • Complete minutes/follow-ups for Incident review Committee meetings and submit to programs and appropriate staff.
  • review data for trends and ensure preventive measures are in place to address incidents
  • Responsible for conducting random checks of incident books for programs in preparation for program audits by funding sources
  • Responsible for compiling incident statistics on a monthly basis to compile quality reports annually
  • Responsible for analyzing any trends pertaining to consumer incidents and requesting appropriate corrective action in response to it.
  • Responsible for requesting additional information from external sources in order to thoroughly review incidents
  • Responsible for the management of data in the state computerized system, IRMA and/or other incident management databases.
  • Responsible for gathering documentation and sending out investigative packages to the Justice Center as require by regulations
  • Responsible for training staff on Incident Reporting and Justice Center Regulations
  • Conduct focus reviews at facilities based on corrective actions as per investigation recommendations

Benefits Overview: We offer attractive compensation with comprehensive benefits including: Medical/Dental/Prescription/Vision/Life Insurance;403(b); Credit Union; FSAs; Short-and-Long-Term Disability; Transportation Plan; Generous Paid Vacations and Holidays


  • Bachelor’s Degree required in related field, Master’s Degree preferred.
  • Must be on call for incident reporting from programs during non-office hours, evenings, weekends and holidays
  • Minimum two (2) years of experience in human services in program operations
  • Experience working with consumers in programs which provide services to consumers with developmental disabilities


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About secureteam

A Computer Programmer whose articles got mentions from the likes of The New York Times, Kissmetrics and AllTopStories. He writes articles, novels and poems; spends most of his time reading everything he could get his hands on. He is currently pursuing his Masters from The University of Illinois and holds a Bachelors in Electronics Engineering from the University of California. He is a programmer, a motivational writer and speaker.

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