Human Services Assistant
$27,461 – $44,516 a year
GENERAL STATEMENT OF DUTIES : Provides technical,administrative and customer service support to Benefit Program Specialists, Intensive Case Managers, and their supervisors in the paperwork and process of determining eligibility of applicants for assistance; does related work as required.The employee in this class performs a variety of routine technical, administrative and customer service support functions related to the determination of eligibility of individuals and families for financial assistance, medical assistance, childcare,VIEW,as well as food stamp or other programs involving financial eligibility and employment services. Work is performed under the close direct supervision of the Customer Care Center Supervisors and interaction with the Benefits Program Supervisor/Intensive Case Manager Supervisors and is done in accordance with established policies and procedures.DISTINGUISHING FEATURES OF THE CLASS: This class is distinguished from general clerical classes by the more technical and consequential aspects of the work assigned it, and from the Benefit Program Specialist by the more routine and repetitive nature of the work it performs and the closer supervision/direction it receives.The incumbent trains to become familiar with agency standards,policies and functions but defers final decisions and resolution of difficult or complex problems to supervision.Example of Duties: City of Richmond Social Services employees are required to work during a declared emergency The City of Richmond Department of Social Services’ Division of Economic Support & Independence is seeking six qualified individuals for the position of Human Services Assistant to work in our Customer Care Center to provide technical, administrative and customer service support to Benefit Program Specialists and Intensive Case Managers in the paperwork and process of eligibility application and determination for those who apply for benefits. Individuals are directly supervised by the two Customer Care Center managers. The employee performs a variety of routine technical, administrative and customer service support functions related to the determination of eligibility of individuals and families for financial assistance, medical assistance, child care, VIEW, as well as SNAP (formerly known as Food Stamps) or other programs involving financial eligibility.
Duties include but are not limited to the following: Greets customers and assists in completing forms; Posts information to forms; Screens and reviews applications used to determine eligibility; Keys information into agency’s computer/automated systems and pulls reports as needed and as directed; Prepares case records and written recommendations pertaining to cases assigned Performs routine office task such as answering telephones, copying/scanning documents, preparing correspondence, mail processing and filling Assist customers with Common Help (on-line system) to complete and manage client benefit applications for Medicaid, TANF and SNAP Assist with registering and file clearing through State benefit systems Ability to gather report facts, read and interpret complex public assistance policies and regulationsQualifications, Special Certifications and Licenses: REQUIRED KNOWLEDGE,SKILLS AND ABILITIES: Understanding of basic human needs and of individual differences; Knowledge of interviewing techniques and skill in interviewing and eliciting needed information from clients; Ability to comprehend, interpret, apply and communicate policies and regulations; Ability to follow instructions; Skill in scheduling and managing workload to meet deadlines; Good knowledge of and proven skill in the use of a personal computer and the ability to learn and effectively use agency’s systems and software; Proven customer service skills and the ability to establish and maintain effective working relationships with applicants and recipients, associates and the public; Ability to express self tactfully, clearly and positively; Ability to plan and execute work effectively; Good organizational skills; Ability to multi-task while maintaining the integrity of time-sensitive documents, many of which must meet generally accepted accounting standards; Ability to exercise good judgment, tact and resourcefulness in meeting problems and situations; Ability to effectively apply acquired knowledge of human behavior and social functioning; Ability to make mathematical computations; Ability to gather facts and to report them accurately; Ability to read, understand and interpret complex public assistance policies and regulations; Ability to communicate and advocate the philosophy and principles of self-sufficiency and the particulars of Welfare Reform to clients and to the public. MINIMUM EDUCATION AND EXPERIENCE: Graduation from high school/ GED Four (4) years of related administrative support/customer service work experience, preferably including at least one (1) year in a human services or related environment; OR, any equivalent combination of experience and training which provides the required knowledge, skills and abilities The Preferred candidate will have: Two (2) years experience working in Human/Social Services environment.Americans with Disabilities Act Requirements: PHYSICAL AND DEXTERITY REQUIREMENTS: Physical and dexterity refers to the requirement for physical exertion and coordination of limb and body movement. Requires sedentary work that involves sitting most of the time, but may involve walking or standing for brief periods of time; requires little or no dexterity. ENVIRONMENTAL HAZARDS : Environmental hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.
The job risks exposure to no environmental hazards. SENSORY REQUIREMENTS : Sensory ability refers to hearing, sight, touch, taste, and smell required by the job. The job requires normal visual acuity and field of vision, hearing and speaking. ADA COMPLIANCE The City of Richmond, Virginia is an Equal Opportunity Employer.
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The City of Richmond operates under a Mayor-Council form of government. The mayor, elected at large by a majority of voters in at least five…