HUC/Patient Registrar job – HealthEast – Woodbury, MN

HUC/Patient Registrar


124 reviews

Woodbury, MN

Health Information Coordinator/Patient Registration Representatives are part of a dynamic care team including Providers, RN’s, Nursing Assistants and Department Leaders. Utilizing EPIC, the Health Information Coordinator/Patient Registratin Representative plays a critical role in the coordination and efficiency of information ensuring an optimal patient visitor experience. At HealthEast, we are all called to improve the health of our neighbors and provide optimal health and well-being for our patients, our communities and ourselves. No matter the area of expertise, every employee’s contributions are of equal importance to our ability to provide the highest quality health care and deliver the best service every day. Health Information Coordinator/Patient Registration Representatives participate in providing a health care experience that empowers our customers and their families to live life better.


  • Maintains knowledge of, and complies with, all relevant laws, regulations and policies, procedures and standards
  • Actively participates in creating and implementing improvements to achieve clinical, satisfaction and/or efficiency outcomes
  • In a 24 hour, 7 days a week environment, collects and documents patient information demographics, insurance, contact info in the EHR and or other electronic system in accordance with established registration standards policies
  • Verifies insurance eligibility, as appropriate needed by site location according to established registration standards, all while ensuring excellent patient visitor experience
  • Understands and complies with all regulatory requirements pertaining to admissions and registration Medicare, Patient Bill of Rights
  • Provides information to patients regarding Patients Bill of Rights, Notice of Privacy Practice per the state of MN and federal regulations
  • Provides Important Message from Medicare Tricare IMM for appropriate patients according to CMS guidelines
  • Provides Admission Authorization form and receives signatures on all forms as needed
  • Achieves customer service excellence by understanding and supporting the needs of all internal and external customers patients, families, frontline staff, and physicians LIPs Communicates in an effective manner, works with interpreters to communicate with non English speaking patients to achieve successful outcomes
  • Facilitates phone consults, coordinates the transfer of patients to other facilities and schedules follow up appointments
  • Communicates effectively with patient family, the interdependent team and other disciplines regarding the care of the patient
  • Responsible for answering phone, copying, faxing, printing documents and computer work
  • Works shifts as directed, demonstrating flexibility with vacation holiday coverage and to support the operations of a 24 7 department
  • Provides registration support to all areas of the hospital per the needs of the patient and department. Rotating weekend call coverage required
  • Participates in improvement efforts and initiatives that support HealthEasts strategic goals and vision
  • Works with clinics, hospitals, and other agencies to obtain patient records as needed for ongoing care within HealthEast facilities through the use of Care Everywhere and other sources


  • High school graduate or equivalent
  • 2 years customer service required
  • Insurance, registration, Health Information Coordinator experience preferred
  • Knowledge of multiple health insurance plans preferred.
  • Working understanding of need for completion of Medicare Secondary Payer MSP questions per CMS guidelines
  • Keyboarding and 10 key computer skills
  • Working knowledge and ability to use Microsoft Office
  • Attention to Detail: Achieves thoroughness and accuracy when accomplishing a task
  • Computer Skills Basic: Ability to use a computer and applications that are associated with performing basic work tasks (use a mouse, navigate in Windows, Outlook, etc)
  • Interpersonal Communication: Skilled in developing effective rapport with customers, co-workers, or families, actively listening to develop a positive connection
  • Office Skills: Knowledge and application of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology
  • Organization: Effective management of projects, deadlines, and work load prioritizing; putting things together in an orderly and functional whole
  • Proficient in email and internet use

About HealthEast

At HealthEast, our patients are our neighbors and we are dedicated to their, and our, optimal health and well-being. We are guided by our faith-based heritage, a call to healing that respects the dignity and culture of every person. We empower our patients with user-friendly access to their health information, dependable service, and affordable, high-quality care.

We put new, more efficient models of care into practice, allowing our 7,500 employees and 850 physicians to focus on what’s important: providing compassionate health care that puts the patient and their needs first. With 14 clinics, home care, a medical transportation center, and four hospitals — Bethesda Hospital, St. John’s Hospital, St. Joseph’s Hospital, and Woodwinds Health Campus — we provide excellent family health and specialization, including primary, maternity, orthopaedics and post-acute care.

124 reviews

At HealthEast, our patients are our neighbors and we are dedicated to their, and our, optimal health and well-being. We are guided by our…

About secureteam

A Computer Programmer whose articles got mentions from the likes of The New York Times, Kissmetrics and AllTopStories. He writes articles, novels and poems; spends most of his time reading everything he could get his hands on. He is currently pursuing his Masters from The University of Illinois and holds a Bachelors in Electronics Engineering from the University of California. He is a programmer, a motivational writer and speaker.

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