Help Desk Technician job – AIC Talent Solutions – Hicksville, NY

Help Desk Technician

AIC Talent Solutions

Hicksville, NY

Full-time, Contract

Contract position. Seeking hands-on resources who have worked on Windows 7 platform and have experience in Laptop configuration and address issues. Will work on the floor at our customer locations in Hicksville, NY. May be required to travel to Syracuse, Waltham, Ma.


  • Coordinating with various stakeholders (Infrastructure Provider and other suppliers if any and the End users)
  • Involve in the floor walk to guide the users on their issue to problem resolution
  • Involve in the QA of the laptops issued from the build center as per the checklist before it is issued to the end users.
  • Support the end users to resolve the initial hiccups they face in using the new laptops with the OS build.
  • Produce the report of the requests handled by them on a daily / weekly basis.
  • Understand the users problem and play it back with the hardware supplier in case of any major issue.

Job Type: Full-time

Required education:

Required experience:

  • Windows 7 Platform: 1 year
  • Help Desk: 2 years

» Apply Now

Please review all application instructions before applying to AIC Talent Solutions.

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A Computer Programmer whose articles got mentions from the likes of The New York Times, Kissmetrics and AllTopStories. He writes articles, novels and poems; spends most of his time reading everything he could get his hands on. He is currently pursuing his Masters from The University of Illinois and holds a Bachelors in Electronics Engineering from the University of California. He is a programmer, a motivational writer and speaker.

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