Help Desk Analyst – Employee Benefit Funds – New York State

Help Desk Analyst

Employee Benefit Funds

New York State

Employee Benefit Funds has an immediate opening for a Help Desk Analyst. The Funds owns and operates Health and Dental Centers in Harlem, Midtown, Queens and Brooklyn as well as an Industry Training Center in Queens. Nearly 1,000 doctors, nurses, counselors, clerks and administrative staff are employed or contracted with in-house to provide these services to our members.

Duties and responsibilities:
Provide technical assistance to end-user community

Responsible for delivering high quality support services

Responsible for troubleshooting and diagnostic assistance

Resolves computer systems, software and hardware issues

Respond to queries in person or over the phone

Documenting solutions

Training computer users

Requirements:
5+ years of work experience in Help Desk, Systems Administration or Field Support Roles

In-depth knowledge of Windows 7 and excellent troubleshooting skills

Working knowledge of Active Directory, TCP/IP, DNS and DHCP

Must be a team player

Professional demeanor

Excellent written/verbal communication skills and a high level of quality and attention to detail

We offer a competitive salary including, but not limited to, the following benefits:

Medical, Dental, and Vision health benefits at no cost to all benefits-eligible employees and their eligible dependents

Paid Time Off (Vacation, Personal, Sick days, and 12 paid Holidays)

401(k) Plan

Life Insurance

Tuition Reimbursement

Member’s Health Assistance Program

Pre-Paid Legal Services

Life Cycle Benefits

About secureteam

secureteam
A Computer Programmer whose articles got mentions from the likes of The New York Times, Kissmetrics and AllTopStories. He writes articles, novels and poems; spends most of his time reading everything he could get his hands on. He is currently pursuing his Masters from The University of Illinois and holds a Bachelors in Electronics Engineering from the University of California. He is a programmer, a motivational writer and speaker.

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