Hardware Support Technician job – Astreya – Palo Alto, CA

Company and Role description

Astreya Partners are at the cusp of the new way of working. We provide IT services and Managed Performance to some of the most exciting companies on the planet. Our delivery model helps our clients be Positively productive by matching exceptional people to on-site teams delivering world class IT service. With engineers in over 30 countries and 70 cities around the world we are a truly global company working with truly global clients.

Who are our Hardware support technicians

Astreya HST’s play a pivotal role with one of our marquee clients. The program offers highly agile, resilient and scalable services to the creators of programmable self-learning, sensor-driven, Wi-Fi-enabled thermostats, smoke detectors, and other security systems. You will be working with the creators of the future!

HST’s provide procurement, inventory management, asset management, distribution and logistics services for pre-market consumer electronics across the globe. HST’s also provide technical assistance to ensure the products are getting shipped with the right image. You will be working with cutting edge technology and pre-market consumer electronics.

Your Main Duties and Responsibilities:
Inventory and asset management including receipt and disposition of hardware

Documents all defects of pre-Mass Production hardware and / or software

Perform Hardware reworks (e.g., swapping out boards/chips, removing write-protect screws, etc.)

Perform Software reworks (e.g., imaging devices to different builds; wipe data, rewrite system Hardware ID’s, etc.)

Perform servo flashing, firmware upgrade, flashing unsigned images

Resolving support tickets on device issues

Provide technical support during events (travel often required)

You can allocate tasks/responsibilities to other technicians and ensure that tasks are completed on time, escalating when required

Who are you?

You are IT savvy and interested in new technologies

You have inventory experience and are comfortable in an IT inventory environment

You are comfortable with command line in Linux and are capable of following technical instructions to flash drives, image devices and re-write hardware IDs

You have a strong work ethic

You are a good communicator in both written and verbal English

You are able to work in a team but with minimal supervision

You focus on providing an outstanding user experience

You excel in a fast paced work environment.

You have the ability to learn new things and adapt to a changing environment quickly

You are well organised and can identify the steps to be taken to achieve objectives

Bachelor’s Degree preferred

Data and Excel experience is a plus

Your experience:
You have at least 2 Years IT experience

You may come from a customer experience background

Past business operations experience is required – this is a highly professional environment

You have experience with IT inventory

You are comfortable and excel in a technical environment

What can Astreya offer you?

Introduction to the new ways of working and awesome technologies

Career paths to help you establish where you want to go

A company-wide mentoring program to advise you along the way

Online training courses through CBT-nuggets to upskill you

Performance management system to provide you with meaningful, actionable feedback

Dedicated management to provide you with a point of leadership and care

Internal promotion focus. We love to build people from within.

Numerous on-the-job perks

Peer Recognition

Market competitive rates and benefits

If this sounds like a great next step in your career please submit a detailed resume to recruiting@astreya.com

Required Skills

Required Experience

About secureteam

A Computer Programmer whose articles got mentions from the likes of The New York Times, Kissmetrics and AllTopStories. He writes articles, novels and poems; spends most of his time reading everything he could get his hands on. He is currently pursuing his Masters from The University of Illinois and holds a Bachelors in Electronics Engineering from the University of California. He is a programmer, a motivational writer and speaker.

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