Astreya Partners are at the cusp of the new way of working. We provide IT services and Managed Performance to some of the most exciting companies on the planet. Our delivery model helps our clients be Positively productive by matching exceptional people to on-site teams delivering world class IT service. With engineers in over 30 countries and 70 cities around the world we are a truly global company working with truly global clients.
Who are our Hardware support technicians
Astreya HST’s play a pivotal role with one of our marquee clients. The program offers highly agile, resilient and scalable services to the creators of programmable self-learning, sensor-driven, Wi-Fi-enabled thermostats, smoke detectors, and other security systems. You will be working with the creators of the future!
HST’s provide procurement, inventory management, asset management, distribution and logistics services for pre-market consumer electronics across the globe. HST’s also provide technical assistance to ensure the products are getting shipped with the right image. You will be working with cutting edge technology and pre-market consumer electronics.
Your Main Duties and Responsibilities:
Inventory and asset management including receipt and disposition of hardware
Documents all defects of pre-Mass Production hardware and / or software
Perform Hardware reworks (e.g., swapping out boards/chips, removing write-protect screws, etc.)
Perform Software reworks (e.g., imaging devices to different builds; wipe data, rewrite system Hardware ID’s, etc.)
Perform servo flashing, firmware upgrade, flashing unsigned images
Resolving support tickets on device issues
Provide technical support during events (travel often required)
You can allocate tasks/responsibilities to other technicians and ensure that tasks are completed on time, escalating when required
Who are you?
You are IT savvy and interested in new technologies
You have inventory experience and are comfortable in an IT inventory environment
You are comfortable with command line in Linux and are capable of following technical instructions to flash drives, image devices and re-write hardware IDs
You have a strong work ethic
You are a good communicator in both written and verbal English
You are able to work in a team but with minimal supervision
You focus on providing an outstanding user experience
You excel in a fast paced work environment.
You have the ability to learn new things and adapt to a changing environment quickly
You are well organised and can identify the steps to be taken to achieve objectives
Bachelor’s Degree preferred
Data and Excel experience is a plus
You have at least 2 Years IT experience
You may come from a customer experience background
Past business operations experience is required – this is a highly professional environment
You have experience with IT inventory
You are comfortable and excel in a technical environment
What can Astreya offer you?
Introduction to the new ways of working and awesome technologies
Career paths to help you establish where you want to go
A company-wide mentoring program to advise you along the way
Online training courses through CBT-nuggets to upskill you
Performance management system to provide you with meaningful, actionable feedback
Dedicated management to provide you with a point of leadership and care
Internal promotion focus. We love to build people from within.
Numerous on-the-job perks
Market competitive rates and benefits
If this sounds like a great next step in your career please submit a detailed resume to email@example.com