If you are looking to get into the Tech industry this could be the job for you!
Are you looking to start your career in the Tech industry? Are you interested in laptops, computers, mobile devices, Audio/Video conferencing, IT and all things technical? Are you the “go-to” person at home to fix the tech!? If so, then this could be the job for you!!
Company and Role description
Join our team at Astreya Partners to start your Tech career and work in some of the coolest places on earth, learning real skills along the way. Astreya Partners has pioneered a new way of working with IT to deliver fantastic end user experiences. We provide IT services and Managed Performance to some of the most exciting companies on the planet. Our delivery model enables our clients to be Positively productive by matching exceptional people with on-site teams delivering world class IT services. We have IT specialists in over 30 countries and 70 cities around the world – we are a global company working with global clients.
Who are Astreya EMTs?
EMTs are responsible for providing the Astreya user experience to our clients. They perform order tracking, accessories management, hardware and accessory deployment management, conference room maintenance and behind the scenes user setup to over 70,000 staff around the globe. This is an introductory role to Tech services working at one of the most amazing working environments on earth!
Your Main Duties and Responsibilities:
Inventory and asset management, conference room preventative maintenance, and e-recycling
Delivering corporate technology and hardware to users
Ensuring conference room audio and visual quality, troubleshooting any issues that may exist and supporting requests from meeting attendees.
Customer support for over 70,000 users worldwide ranging from IT accessory management to workstation optimization/repair
Using workflow management (ticketing systems) to report and track individual work activities and to track Service Level Specification progress
Who are you?
Your integrity is beyond reproach
You are IT savvy and interested in new technology
You focus on providing an outstanding user experience
You are able to work in a large team, but can also work with minimal supervision
You are an effective communicator in both written and verbal English, comfortable seeking clarification and avoiding assumptions.
You have a strong work ethic with the ability to set goals and achieve them.
You are dependable and punctual and understand the importance of supporting the client and the team
You have a positive attitude and focus on providing solutions
You are a keen learner and will want to learn every aspect of your role to be the best at it.
You excel in a fast paced work environment
You are capable of lifting and carrying 50 pounds or more of equipment safely multiple times
You come from a customer service/experience background
You have some level of business operations experience
You have some inventory management or IT knowledg e
What can Astreya offer you?
Employment in the fast growing Tech space providing you with brilliant career options for years to come
Working with some of the largest firms in the world as part of the Astreya delivery network
Introduction to the new ways of working and awesome technologies
Career paths to help you chart your course
A company-wide mentoring program to advise you along the way
Free online training courses up to and including sought after technology certifications
A performance management system to provide you with meaningful, actionable feedback
Great co-workers – innovators and enablers of outstanding client experiences
Dedicated management to provide you with clear leadership and care
Internal promotion is in our DNA – we strive to grow our people and promote from within
Numerous on-the-job perks
Market competitive rates and benefits
Astreya offer our people the opportunity to work in one of the most highly sought after environments and learn what it takes to be successful in your career. If this sounds like a great next step in your career, please submit a detailed resume to email@example.com