Action Property Management, a premier management company, is seeking two Full Time Front Desk Associates for our newest luxury High Rise Association, Ten50 , located in Downtown LA.
To be considered apply on line:
Requisition # 29392608
We have two Full Time Shifts Available:
Wednesday through Sunday 4:00pm to 12:30am (40 hours)
Monday through Friday 12:00am to 8:30am (40 hours)
Under the direction of the assigned supervisor, the Front Desk Associate is the first point of contact for people entering the lobby or calling the association. As such, the Front Desk Associate must at all times display a professional appearance and speak in a polite manner and clear tone, including answering telephones or addressing people who have approached the Front Desk. The Front Desk Associate is expected to possess a working knowledge of the Association’s rules, policies and procedures, as well as familiarity with the Association’s amenities and surroundings in order to assist residents and their guests.
Essential Duties and Responsibilities:
*Represent Action Property Management and the association by greeting residents, guests, visitors at the Front Desk*Answer telephones and greet residents and guest in a warm and welcoming manner.* Address resident questions and concerns.*Monitor activity in the Lobby and, when necessary, coordinate on-site personnel to address residents’ and guests’ needs*Maintain the appearance of the Front Desk area, Lobby, main elevators by assuring it is organized and clean at all times*Assist residents with room reservation requests for the Association’s common area rooms*Provide concierge services including restaurant reservations, taxi reservations, directions, and restaurant referrals; maintain resource book/inventory of local services and referrals for resident and guest use; inform residents and guests of activities, events, and services that may be of use or interest.
* At least 6 months of face to face customer service experience. Preferably in hospitality, property management, or high end retail/fine dining.* Must demonstrate flexibility.* Professional appearance and demeanor* 100% customer service driven. Must Be proactive in service — NOT reactive* Strong judgment and critical thinking. Must be solutions oriented.* Excellent punctuality and attendance.* Team player.
Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace.
Job Type: Full-time
- High school or equivalent
- Customer Service: 1 year
- Hospitality: 1 year