Marriott Fairfield Inn & Suites Gainesville GA
– Take every opportunity to amaze the guests- Smile, have eye contact and greet guests immediately- Maintain a well-groomed, professional appearance at all times, including uniform and nametag- Actively solicit feedback from guests- Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote “preferred” guest program and provide recognition and benefits to all current members.- Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests. Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.- Promptly respond to and resolve guest complaints- Answer telephone promptly and properly being polite, courteous, and friendly- Be friendly, thorough, accurate and efficient in taking reservations- Be friendly, thorough, accurate and efficient in performing Check-ins- Be friendly, thorough, accurate and efficient in performing Check-outs- (If applicable) Operate or assist with shuttle or transportation Service in a timely and courteous manner- Assist guests with luggage upon their arrival to and departure from the hotel- Use the guests’ names- Be knowledgeable and helpful about the local area, the hotel and hotel services- Handle messages, wake-up calls, mail, and faxes properly- Assist guests’ with laundry/dry cleaning needs- Know of incoming VIPs- Follow all applicable Company Standard Operating Procedures.Revenue Generations Skills: – Demonstrates proper selling techniques during the reservation and walk-in process- Aggressively seek and react to opportunities to sell rooms.
Job Type: Full-time
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Fairfield Inn & Suites by Marriott