Front Desk Manager – The Lodge & Conference Center at Geneva-on-the-Lake job – Delaware North – Geneva, OH

Front Desk Manager – The Lodge & Conference Center at Geneva-on-the-Lake

Delaware North

701 reviews

Geneva, OH 44041

Our Exciting Work Environment

Opportunity with a view…picture yourself here!

The Lodge & Conference Center at Geneva-on-the-Lake is located in the heart of Ohio’s Wine Country on the shores of Lake Erie. Managed by Delaware North, The Lodge features 109 spacious, newly-renovated guest rooms, many overlooking the lake! The property also features 25 new Cape Cod-style cottages, many with lake views! Coming this summer is an exciting and daring attraction – Lake Erie Canopy Tours, which will be featuring zip line and challenge courses!

The Opportunity

As the Front Desk Manager at The Lodge, you’ll be providing the highest level of customer service and hospitality to our guests in an efficient, courteous and personable manner to ensure a positive guest experience. This is a full-time position with benefits, reporting directly to the Rooms Manager. Applicants must be available to work nights, weekends and holidays.

Specifically, you’ll be responsible for:
Manage all front desk operations, specifically related to check-ins, check-outs, call handling and reservations, room deliveries and a range of guest needs, including in-house and local area directions and information.

Maintain high guest service standards and promote company customer service programs; confidently and professionally handle all service recovery needs to increase guest satisfaction.

Utilize computer competencies to learn the property management systems effectively, become a property expert on the system, and be able to provide comprehensive training to all front desk agents.

Coordinate room availabililty to maximize sales opportunities, up-sell and/or upgrade guests, and ensure all guest charges are billed correctly.

Manage schedules and activities for front desk agents, night auditors, and wine shuttle drivers.; supervise workloads during shifts, adhering to labor budget.

Responsible for hiring, training, promoting, and coaching front desk and activities staff.

If you have prior experience managing a front desk in a hotel setting, have a passion for providing exceptional guest service and thrive in a fast-paced, high pressure environment, this may be the opportunity for you! Candidates with strong analytical skills and knowledge of industry and demographic factors that influence guest behavior and satisfaction are desired.

You’ll love how your day unfolds with Delaware North. Apply today!

Take your career beyond the ordinary—to the extraordinary.

At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen – share our vision, grow with us.

Delaware North is one of the largest and most admired, privately-held hospitality companies in the world. Founded and owned by the Jacobs family for nearly 100 years, it is a global leader in hospitality and food service with operations in the sports, travel hospitality, restaurants and catering, parks, resorts, gaming and specialty retail industries. Delaware North has annual revenue exceeding $3 billion with 60,000 employee associates. To learn more, visit .

All applicants may be subject to a pre-employment background and/or drug testing.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.

701 reviews

Delaware North is one of the largest and most admired, privately-held hospitality companies in the world. Founded and owned by the Jacobs…

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