Bellingham Licensing Services Office located at 4180 Cordata Pkwy, Suite A, Bellingham
Full Time- Permanent
The Department of Licensing (DOL) impacts more citizens directly than any other state agency. With a strong commitment to great service, we advance public safety and consumer protection through licensing, regulation and education, and we collect revenue that supports our state’s transportation system.
The Customer Relations Division (CRD) provides outstanding customer service as we license drivers and their vehicles/vessels, deal with their issues, and solve customers’ problems.
Are you the type of person who strives to provide excellent customer service? Do you have outstanding leadership skills? As a Licensing Services Representative 4 (LSR4), you will have the opportunity to oversee the daily management and administration of driver licensing services in a Licensing Services Office. An LSR4 is responsible for managing staff who work with customers to analyze situations and make independent decisions regarding authenticity of documents used to verify and establish identity and they work under the guidance of Human Resource performance management practices, State and Federal regulations, Agency policies and procedures, and applicable collective bargaining agreements. The successful candidate will be a part of the field management and leadership team of DOL, and supports both management and line staff; acting as a liaison between line operation and management.
What you will do:
The LSR4 duties include, but are not limited to the following:
Supervising staff to include interviews, reference checks, staff selection, coaching and mentoring, evaluating the need for and conducting training, addressing performance issues and taking corrective action.
Issuing driver licenses, instruction permits, and identification cards to those who meet the requirements specified by law, regulation, policy and procedure,
Maintaining records of all license work, fees collected and monies deposited,
Resolving complaints and solving problems,
Preparing reports on licensing activities and employee attendance,
Conducting driving skills tests and knowledge examinations to evaluate that current licensing standards are met,
Being accountable for public funds, and accurately collect DOL licensing fees,
Using sound judgment and make independent decisions to access customer.
Why work at DOL?
We are spearheading efforts to building a culture where employees are:
Excited to come to work
Valued for their skills and talents
Included in process improvements that impact their work
Trusted to make decisions
Empowered to fix what bugs them
Creating more value for our customers
Helping build trust in government
Find out what OUR OWN have to say about our Culture and Diversity !
Statewide, local area travel, using state or personal vehicle, with overnight stays.
Work in an office setting, work outdoors and ride in vehicles
Work a Tuesday through Saturday schedule
Working hours beyond 40 hours/week Upon completing training and certification, you will be eligible to become certified to issue Enhanced Drivers License (EDL), which will result in a 10% pay increase.
What we are looking for:
One year experience as a Licensing Services Representative 2.
Three (3) years of experience evaluating documents and applications for accuracy, completeness, and compliance with policies or laws; one (1) year of Microsoft Word experience, and financial transaction/cash handling experience; two (2) years of customer service experience; AND six (6) months experience assigning, guiding, coaching and training teammates while performing similar work.
Five years of licensed driving experience.
A valid Washington State Driver License with no restrictions other than corrective lenses (or the ability to obtain one upon hire).
Acceptable or clear fingerprint-based criminal history background check
Verified reliability check for previous five years of employment
U.S. Citizenship is required
Our ideal candidate will have:
Ability to accept personal accountability for the work assigned to meet the goals of Agency.
One (1) year experience in evaluating complex information to ensure accuracy and verifying complex rules, laws and policies,
One (1) year experience in explaining complex rules, laws and policies or procedures.
How to Apply:
To be considered for this vacancy, please select the large Apply button at the top of this job announcement. If you haven’t already done so, you will need to create an applicant profile and include the following information:
A letter of interest clearly addressing your interest in the specific position and demonstrating attention to detail (please attach as individual file).
Your chronological résumé depicting work experience and/or education (please attach as individual file).
A list of at least 3 professional references including names, professional titles, and current phone numbers (attach as individual file or as a part of the resume).
Only candidates who reflect the minimum qualifications on their State application (the work history portion of your application, not the attached resume ) will be considered. Failure to follow the above application instructions may lead to your disqualification.
If you have questions about the process, or need assistance, please contact the recruiter listed below before the posting closes and before you submit your application.
PLEASE NOTE: To take advantage of veteran’s preference, please do the following:
Email DD214 (Member 4 copy), NGB 22 or signed verification of service letter from USDVA
Use a subject line of “EDL LSR 4 Bellingham “.
Include your name in the message as it appears on the application you submitted through the careers.wa.gov system.
Send to HrRecruit@dol.wa.gov
Union Inclusion: This position is covered by a union shop provision. Therefore, as a condition of employment, candidates who are appointed are required to become members of the PTE Local 17, or arrange to pay to that union a fee equivalent to its regular monthly dues.
The candidate pool certified from this recruitment may be used to fill future similar vacancies for up to six months.
For inquiries about this position, please contact Kimberleigh Amarige at 360-902-4003 or email kamarige@DOL.WA.GOV . Please reference recruitment number 17-164.
Persons under final consideration for initial appointment with DOL are subject to a background check.
The Washington State Department of Licensing is an equal opportunity employer and does not discriminate on the basis of age, sex (including gender identity), marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with a disability. Persons requiring accommodation in the application process, during the recruitment process, or who need this job announcement in an alternative format, may contact the Human Resources Office at 360-902-4000 or may email HRRecruit@dol.wa.gov. Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.
EDL Licensing Services Representative 4 – Bellingham Supplemental Questionnaire
- DOL LSR – Are you a United States Citizen?
DOL LSR – Do you have at least 5 years licensed driving experience? Time with a Learner’s Permit does not count toward the 5 years licensed driving experience.
DOL – Where did you learn of this vacancy?
Word of mouth
DOL jobs pages
WTIA Job board
DOL – If you answered “other” to the preceding question, please indicate where you learned of the vacancy in the space below.