Dispatcher job – DATTCO – New Britain, CT

DATTCO Motorcoach Group is one of New England’s largest providers of transportation services. Corporate headquarters is located in New Britain, CT with operating divisions located throughout southern New England. Our services include chartered motorcoach and specialty vehicles, contract and commuter services as well as intercity, regular route schedules operated under the megabus.com name.


The shift – ROTATING

Primary responsibilities:
Candidate must be both a self-starter and have the ability to follow a prescribed plan

Have excellent computer (MS Word, Excel, Outlook) and interpersonal skills

Knowledge of mapping programs, i.e. Map Point, Google Maps, etc.

Responsible for scheduling drivers and effectively dispatching fixed route service and charters

Assist drivers with directions and customer itineraries

Answer routine phone calls from drivers and customers, including schedule and fare information

Possess outstanding customer and employee relations skills

Clerical, filing and reporting duties

Detail oriented

Must be capable of working in a fast pace environment

Excellent decision making ability

Minimum requirements:
High School Diploma/GED with some college experience preferred

Minimum of 2 years’ experience in a transportation based business agency or company

Strong interpersonal skills

Strong oral and written communication skills

Well developed planning and organizational skills

Solid aptitude for systems

Ability to work in a team-based atmosphere

Ability to work a flexible, rotating, nights, weekends and holiday schedule as required.

This position description in no way states or implies that these are the only duties to be performed by the employee. The employee will be required to follow any other instructions and to perform any other duties requested by their supervisor.

AA/EEO Employer

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A Computer Programmer whose articles got mentions from the likes of The New York Times, Kissmetrics and AllTopStories. He writes articles, novels and poems; spends most of his time reading everything he could get his hands on. He is currently pursuing his Masters from The University of Illinois and holds a Bachelors in Electronics Engineering from the University of California. He is a programmer, a motivational writer and speaker.

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